There was no one taking orders so we had to use the kiosks to place our orders. 3 of the 6 kiosks were not working because as soon as we tried to add something to the order it gave us a warning that the local printer was out of paper.
It explained why so many people were taking so long and then storming off mad. It took a long time standing in line to finally find a kiosk that seems to be working. But then it declined my visa credit card. No problem, I don't know why it declined my card. So I started over again and tried a different card. It declined my master card. Then my wife noticed that a group of 3 men at the next kiosk semmed to be having the same problem as they were each pulling out different cards and finding that their catds were being declined as well.
It explained why so many people were taking so long at the kiosks but nobody was waiting around to pick up their food.
So we went next door and placed our order with a real person. And my original credit card was accepted there.
Moral of the story, the employees should have figured out that the long lines at the kiosks were not generating orders and they should have opened up a cash register. I mean, there was a couple of them there and none of the employees were cooking since there were no orders...
Read moremediocre fastfood experience. If you ever looked for a fastfood restaurant where the meal (overpriced as it is anyway) does NOT include ketchup with the fries, this is your place! Pay 70 cents for a bit of ketchup extra? Are you kidding me? Plus their "supreme" burgers contain rocket salad, which some people like, but others abhor. A warning would be in order. Belgium holds pride in the fries they have "invented", so you expect good fries from a Belgian chain (which they never get tired to emphasize), but here the fries are sub-standard, compared to the large (mostly American) fastfood chains. So, it will remain a one-time, not very pleasant...
Read moreIt is unbelievable that they sell certain types of edible products that taste so very, very bad. Aside from the fact that the workers are totally laid back and don't wipe their hands when making contact with the money and then the head and then the food. Everything tastes horrible here, even the soda doesn't taste good, no flavor at all and they just fill the glass with ice all the way to the end. The burger tastes horrible the fries are old and the cheese balls leave a lot to be desired. McDonald's tastes better, at least it tastes like fake meat and you have a better chance of the fries having flavor....
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