Starbucks — Restaurant in Steenokkerzeel

Really bad service! Would not recommend, especially if you have dietary restrictions.

I’ve never had this experience at a Starbucks before, so this review is only for this location.

I’m lactose intolerant and specifically asked for oat milk with no cream because dairy makes me really sick. While making my drink, the two guys behind the counter were talking—one said, “She asked for oat milk,” while the other continued making my drink as if nothing was wrong. When I tried to check what milk he was using, his colleague muttered, “Be careful, she’s looking.”

That’s beyond unprofessional. I asked again to confirm they used oat milk and explained that I would get really sick if they didn’t. They just dismissed me, saying it was fine and to taste it.

When it cooled down, and I was finally able to taste it, it didn’t taste like oat milk.

This isn’t just about preference—it’s a serious health issue. If you can’t trust the staff to take allergies and intolerances seriously, how can you feel safe...

I get a bag of coffee. 10.20€. I want them to grind it. I tell them which coffee maker I use (moka pot, it's not like there are 50 types). The "coffee master" of the shops handle it, since the cashier doesn't even know what a moka pot is. Well, the guy leaves and comes back with the bag of coffee. When I check it, it was grinded too fine. I tell him and he goes like "ah, OK, you want it for a moka pot". Yes, that's why I even showed a picture of it, because I know that Starbucks staff in Belgium is one of the less professional in the world. He finally gives me the correct coffee, but not even saying thank you or apologising or nothing at all. I missed my train connection mad at the Belgian service...

We had an airline voucher for a delayed flight. Starbucks was on the list of partners that accept them. We got there and ordered, then the employee scanned the voucher and told us there’s nothing on it. Blamed the airline for not charging it correctly and told us to go talk to them. Same happened to another client right before us. The thing is, we just went to another partner shop instead and they scanned the voucher and it worked perfectly. I don’t know whether the employee was just lost and incompetent or whether it was a technical issue, but just putting the blame on somebody else and sending the customer away to get it solved somewhere else is just...