Domino's Pizza - Brooklin — Restaurant in Região Imediata de São Paulo

I ordered here twice, on rappi App. Both times the Status Said the Order is on the way, but then it was delayed Again and Again. The Restaurant is Seven minutes away and Both times the Order was on the way almost one Hour. I Cancelled! Yesterday I could get a refund. Today rappi rejects the refund because they say order was on the way. Yes, twenty minutes after I cancelled the order the rider arrived. But he didn’t want to give me the pizza because his system said it was cancelled. True, but Ive shown him that I paid the full amount for the cancellation. He didn’t want to give me the pizza. This Restaurant is very very unprofessional and I would recommenD Anyone DO NOT ORDER HERE, do Not Support their incredibly Bad Service! The way they treat customers is horrible. A real shame! And by the way, if you read the reviews here you will realize that exactly the same happened to many other customers …. They deliver whenever they want … and at the end you pay for whatever you get, or not. Cold, hot, delayed, wrong pizza … doesn’t matter. You have to pay! again: do not support this store and never use an app to order here! And well, you can see here they always answer all negative feedbacks with the same standard reply …. Please send a mail to this mail address …. But at the end it’s useless because you’ll never get your money back. Seriously, an Incredibly horrible...

Péssimo serviço. Cuidado não são sérios. App não funciona... se voce pede pelo telefone na loja sempre mandam errado o pedido. Melhor fechar a loja logo. Não peço nunca mais! Totalmente incompententes! Comprei 2 pizzas e um refri. Na entrega paguei, o entregador só trouxe uma pizza, reclamei entregaram a outra depois de 30 minutos e o refri nunca entregaram. Quando cobraram sabiam o pedido mas mas 2 entregas não sabiam e o gerente da loja teve a cara de pau de me falar que foi um erro porque estava sem sistema. Isso é roubo... cobrar e não entregar o que vendem. Não entregaram o refri e nem devolveram meu dinheiro. Lamentável!

O que mais me impressiona... pedeM pra mandar e-mail para o sac que não resolve nada... minha resposta para o sac abaixo:

Nossa obrigado pela resposta. O que mais me impressiona é que ninguém se propõe a devolver meu dinheiro por algo que...

My friends told me to get a pizza from this place, supposedly it was very good, according to them. But in the end, I found out it wasn't tasty. The dough was dry and the ingredients, very frozen, but fresh, just like a supermarket pizza. For me, as a comparison, Pizza 🍕 Hut is...