Mezza Restaurant — Restaurant in Sofia City

Well, where do I even begin with this so-called Turkish restaurant? I've been a regular for years and loved everything from their dürüm to their baklava and beyti kebab but around a year ago, I made the choice to experience their "takeaway" service, only to find myself greatly let down (I'll delve into the specifics further down). Regardless, I recently decided to give the option a second shot, and boy, was that a decision I've been losing sleep over for the past couple of nights, and I'll be regretting it for a while.

First of all, let's talk about their idea of a "laughable amount of food." I swear, the portion sizes were so tiny that even a squirrel on a diet would look at them and say, "Really? That's all I get?" I ordered what they called a "feast," but it was more like a snack for a particularly dainty ant.

Now, I get it, Turkish cuisine can be delicate and intricate, but come on! I could finish their entire meal with one hand tied behind my back while blindfolded. And don't even get me started on their "signature" kebab. I've seen toothpicks with more substance.

But wait, it gets better (or worse, depending on how you look at it). The "kind and gentle" approach to their portion sizes apparently extends to their customer service as well. I called to express my dissatisfaction and the person on the other end of the line actually chuckled. Yes, chuckled! They said, "Oh, we're known for our quaint servings, sir!" Quaint? Is that what we're calling it now?

And let's not forget the pièce de résistance – the price. You'd think with such minuscule portions, they'd at least have the decency to charge pocket change. Nope, they charged me an arm and a leg for a meal that wouldn't even fill a teacup.

In conclusion, if you're looking for a good laugh and a way to simultaneously starve yourself while draining your wallet, this Turkish restaurant is the perfect choice. Just be prepared to raid your fridge as soon as you get home, because their "pick up" is more like a drive-by disappointment. Absolutely despicable... the ayran was...

This place is TRASH and the customer service lady at the front was vile. I ordered a sandwich which in the picture on the menu it was clear that there was YOGURT in the sandwich. I asked the rude blonde customer service lady "Is there any yogurt or sauces on this sandwich. She answered in English "No sauces and no yogurt, only tahini". I love tahini it is a condiment from ground hulled sesame so I ordered that. When I came to my hotel room the meat tasted salty and nasty but moreover the "Tahini" was yogurt sauce. (I asked the lady multiple times if Yogurt is added and she said no). I cannot eat yogurt and do not so I felt sick after even one bite.

Attempted to return the item / exchange for a different item and was DENIED with the rude blonde customer service person arguing that Tahini in the meat sandwich is yogurt (nowhere on earth is Tahini made out of dairy nor a yogurt sauce).

DO NOT ORDER from here, HORRIBLE CUSTOMER SERVICE and Bad food. I am shocked at who is giving this place 4...

The worst place I've ever ate Turkish food. Would not even say it's Turkish... Another restaurant in Sofia with not that high cleanness, cooks better than Mezza.

Where to start: the meat we've ordered was raw, and I'm not talking about middle rare cooked meat, it was raw-RAW, so that you can't chew it; the onions where like from couple of days ago; the vegetables were not grilled (as it's usually in a Turkish restaurant).

And the worst of our experience was that the waitress never came to our table after serving to ask if everything is fine. I went to pay at the cash desk and I told her that the meat was raw and we couldn't eat it (she could see it on the plate), she didn't even say "we're sorry about that, can we offer you something else"... Nothing!

I don't recommend you to go there. It will be cheaper for you to go to Turkey to eat. Or there're better Turkish restaurants in...