Starbucks — Restaurant in Abbotsford

Nov. 30, 2023, between 6:35-6:50 pm. Went in to have a few items exchanged, nobody was at the line-up and store was quiet. Three ladies were behind the till. However, after doing the exchange, which took about 5 min, the cashier walked away and other lady also walked away, leaving the items to be placed in the bags on the counter, boxes all open, one mug was turned sideways in the open box (to get the price barcode, I am assuming) and just left me there, standing in front of the till. Nobody was offering to close the boxes up, put them in the bags, which I am sure that they were supposed to do, not the customer. (Maybe an exchanging customer is not considered as a customer.) The thing with the Been There Series Mugs is that the box lids are quite tight and difficult to separate from the overlapping bottom part - I stood there trying to get the lids separated for a while so that I can close the boxes and take them home without the mugs falling out. SERIOUSLY, NOBODY WAS DOING ANY CUSTOMER SERVICE. All standing there chatting and looking over which I found very strange. It felt like they all knew what to do but decided to not do anything? I regularly purchase a big order of coffee for my work staff and didn’t complain even if the coffee order was wrong (not full, very diluted taste, varying quality etc). I also purchase large amount of Star Bucks merchandizes as gifts. I sometimes buy multiples of the Been There Series mugs, totalling more than 20 mugs at a time. I have also bought from other Starbucks branches and never once had this kind of service! Seven Oaks, Surrey, Langley and old Sumas Location by Super 8 - customer service staff always did their job - they closed up the boxes and bagged them up for me so I can take them. They sometimes even offered to wrap glass tumblers with festive SB starry tissue paper around Christmas. Never had anyone just leaving the empty bags and open boxes all over the counter and got the customer to finish packing 🤔 They seemed to not know what to do as SB employees and almost ignorant. Please stop chatting amongst yourselves and do your job. It may have not been a huge issue for some people but it absolutely didn’t feel right and even felt almost discriminated, and very...

Today must really be my day. I've had two five-star review drinks and absolutely feel satisfied and like I got full value. I watched as a barista actually shook a berry juice beverage and Spilled it all over herself and did not miss a beat. She did not get frazzled she did not get angry she did not get anything except sticky and uncomfortable but she still had a smile on her face and served me with professionalism and had absolutely blows my mind. I tipped her 10 bucks because no one should have to go through that but she did and she handled it like a champ. While waiting in the lineup I had the opportunity of perusing the menu at Starbucks over by Costco and was pleased to find a chocolate mint beverage that was cold and tasty. And I was not disappointed. I was able to sit in a very comfortable and musically inclined environment that was air conditioned and absolutely awesome. I was very pleased with the drink and I would recommend it to...

I ordered an ultra caramel frap only because of the fact that there was supposed to be whipped cream on the bottom and top of the drink. The woman who handed me mine, made up a complete lie about how sometimes the whipped cream will come up the sides of the drink and make it look like it's not in there. She was so obviously lying because a) I have had the drink before and b) there was no freaking whipped cream at the bottom when I finished it!! If I'm going to pay $5 for one bloody drink, I would expect that it would be made properly. Not to mention the fact that she could have actually just charged me less for a regular caramel frap and not the ultra!! I have had great experiences at other locations but I will definitely never go to...