Subway — Restaurant in Abbotsford

Very disatisfied and will go to any other Subway but not this one again. Ordered my usually sub - Turkey Bacon - with light mayo - Girl behind the counter starts to put regular mayo and I stop her and ask for light mayo again - they inform me there is no differnce between light and regular mayo and continue to argue that it is the same. I ask them why they have a bottle labelled "Light Mayo" and another "Mayo" in the sauce container if there is not difference? This is when I am told the "Light Mayo is empty" When I let the location owner know that this is an issue - the email response I recieved was less than flaterring or professional. As you can read below:

Honestly a simple apology would have kept a customer.

Subject: Your recent Subway® Experience

Dear LOUISE HODGE,

I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience.

I don't know why are you complaining about. I never put three girls on schedule. Even we never keep light mayo bottle at front and on top its discounted. Some customer says put light mayo, don't put much. If you go to some other store, staff would think you might ask for 1 or 2 strips of mayo. Because staff thinks light mayo means less mayo . We dont have option of light mayo. Third thing, we bake our cookies in morning. So I checked my cameras, we got fresh cookies. You might complaining about our store instead where you got service. I apologize your did not meet your expectation. I have shared yout feedback with my team to improve our customer service.

Thank you for being a loyal Subway® customer and we look forward to serving you again in the...

Good Afternoon, I went into your store #53959 May 08 2018 at 11:41am 100-1379 Sumas Way, Abbotsford, BC and was served by a girl named Simran. My transaction number is 1/A-113664. I ordered the Chicken & Bacon Ranch Wrap which is advertised at $5.99 ( I have a photo on my phone of the menu posted in the store ). I was charged $6.99 by Simran and when I politely pointed out that I was accidentally over charged, Simran got upset and said that the correct price was $6.99 and that the advertised price was wrong and she could not change it. I told her that if she is advertising at a specific price than she should honor that price and she got more upset and told me that she would not change the price and that the chicken bacon sandwich is $6.99 so the wrap should be the same regardless of the sign, she then told me that the prices on the board do not matter and do not reflect the "real" prices in the till. In the end, after going back and forth about it she reluctantly gave me 10% off and told me that I would never see that discount again and not to expect it in the future, so in the end I still had to pay $6.29 for my wrap. The price isn't entirely the issue, it is how it was handled, and also that I was told that I was in the wrong. I come to this Subway 2-3 times per week as it is right by my work and I see those girls all the time so this came as a bit of a shock to me. I want to make it clear that I am not looking for any compensation, I just want to make someone aware of how this situation was handled and I would be happy to share the photos on my phone of both the menu in store and my receipt. I also wanted to advise that I will not be visiting this...

I am writing to complaint regarding my experience at this Subway location on Sept 18, approximately 8:30 AM. I visited this store to purchase a 6-inch Italian bread chicken sandwich with shredded cheese and lettuce as a school lunch for my daughter. The server charged my credit card $8.39 before the sandwich was even prepared, but did not provide a receipt for the transaction.

After the sandwich was assembled and just before it was wrapped, I noticed the bread was soaked in water on one side, which would have made it completely soggy by the time my daughter had lunch. I politely requested the bread be changed. Instead of accommodating this reasonable request, the server behaved rudely, refused to change the bread, and declined to make a replacement sandwich—even when I offered to pay again for a new one.

What is even more concerning is that the server kept the original sandwich I had already paid for, effectively leaving me without the product I purchased. This is both unfair and unacceptable.

When I asked to speak to the manager or store owner, I was denied any information and offered no resolution. Furthermore, I noticed that no business license or permit was displayed in the store, which raises additional concerns about compliance with business operation rules in British Columbia.

Hope to receive explanation of why this behavior occurred and why I was denied reasonable service. Confirmation of corrective action to ensure no other customer has to face...