Papa Johns Pizza — Restaurant in Airdrie

If I could rate this Papa John 0 stars I would. First I ordered delivery and they give me a cold pizza. So I call they say no we're not going to fix it and if you want us to fix it you're gonna have to pay us another $5 to deliver it. I'm on my way to work I don't think this is fair that this company is serving cold pizza and expecting for people not to get mad. I did not pay $26 with a tip to get cold pizza and then have them refuse to make me a new one because of their fault. Delivery driver was super slow I called to see where my pizza was as it said it was sent out at 2 and it came at 240 of course my pizza's gonna be cold it was 40 minutes it took him to drive 5 minutes. Ridiculous unhappy and I would recommend ordering from the Sierra Springs location as there are much more pleasant group of people to talk to and get deliveries from. Also seen the ratings from other white people and nothing but negative comments except from Pakistani people i believe these workers are racist towards...

I was blown away by the awesome customer service by Ravi & his team. They went above & beyond the usual to help me out despite me never ordering from this location. I highly recommend thRavi delivered lunch to my kids school without receiving payment, just took my word that I'll pay once I arrived back in Airdrie.Had to order lunch from this new location for my kids at school during a hectic & scary day (was with my Mom at Peter Lougheed 's ER) & I was flustered. He took the time to call me back & reassured me that kids will get their lunch on time & they did despite never meeting me. I was so grateful that Ravi answered the phone that day & showed me kindness& understanding & most of all trust. I highly recommend this restaurant not just for their delicious pizza options but for their caring enough to go the distance for their customers. I'm a a...

I usually order online and pick up my pizza, so my interactions with the staff are brief. However, in the five or so orders I’ve placed over the past few months, I’ve consistently been treated with kindness and professionalism when picking up my food.

One example stands out: I arrived early to pick up an order, I went in to check if it was ready then went back out to my car, fully intending to go inside and get it once it was ready. While I was sitting in my car scrolling on my phone, a staff member brought the pizza out to me as soon as it was done. They weren’t late making it—I was just early—and the gesture was unexpected but very much appreciated.

This location has too many odd 1-star reviews, so I wanted to share my positive experiences to provide some balance. If you enjoy Papa John’s pizza, this is a great spot to order from and my...