Mount Fairview Dining Room — Restaurant in Alberta

My boyfriend and I were visiting Lake Louise and decided to stop here for some lunch. We looked up some restaurants in the area and settled on this one because it wasn't crazily overpriced. We were both in the mood for a bison burger, which we saw on the menu online. We got there and were given the option to sit inside or outside and opted for the air-conditioned inside. Inside, there was only one other person seated. We sat down at about 12:20pm and were given a breakfast menu. I asked our server if there was a lunch menu. He stated that breakfast did not stop being served until 2:00pm. We were disappointed that we would have to order breakfast when it was already after noon, but we didn't want to go somewhere else at that point. We both ordered the chicken and waffles and began a very long wait for our food. While waiting, we saw the outside server carrying burgers to the outside customers. We eventually stopped her and asked if there was an outside only menu because we were forced to order from the breakfast menu, even after we asked for a lunch menu. She went to talk to her supervisor, and the two of them presumably went to talk to our server in the back (we hadn't seen him since we ordered in the almost-empty dining room). She returned to tell us that there is a smaller lunch menu before 2:00pm that our server did not know about because he's new. She apologized a bunch, but it wasn't her fault. We finally got our food, which was alright, but all we could think about was that we could've had the burgers we craved if our server would have given us the correct menu. After receiving our food, we did not see our server again until both of us were completely finished eating and out of our drinks. He finally returned to take our plates and then brought us more water. My boyfriend asked if we could just get the bill. It took a good 5 minutes to get the bill after we asked, and it almost seemed like he was trying to delay it. I can understand making an honest mistake at work, especially when new, but our server never once acknowledged or apologized for the menu mistake. We weren't offered compensation or anything at all (not even a simple apology). We don't want to be "those people" who make a big fuss over something small or demand to be compensated, so we didn't say anything to our server about it. The whole menu thing plus the poor service when our server was clearly not busy with others made this a really bad experience, and we won't...

We went to Deer Lodge with a high hope. We expected to be treated well because it was a fine dinning restaurant in a famous tourist place. However, we were very disappointed at the service. The waitress who served our table did not take us serious. We had to wait more than 30 minutes for the foods. During that time, no one paid attention to us. We were starving and thirsty after a long hike. She didn’t come to refill our water even once as well. So, we had to call another server to ask how much longer we had wait for the foods. When she came over, she acted like she didn’t care about her clients. I had to address to her that we waited more than 30 minutes and we were getting late for our schedule. Then she said she would tell the chef about this and walk away without any apologies for the delay (in fact she never notified us about the time we had to wait that long for the foods). It was very unprofessional. We ordered 3 main courses. One of those was beef tenderloin, and we asked for medium rare. The beef came out VERY WELL DONE and COLD. The meal was not cheap at all but the food quality and the service were worse than casual restaurants. We left tip though for the kitchen but not for her. To be fair the other two dishes were ok and the other waiters were nice to us, though they didn’t serve our table. Plus, she wasn’t wearing uniform like other servers, we had no idea what her position was. If we had more time, we would ask to talk to their manager. What a...

Worst dining experience I have ever had, so I posted my first review on Google right after it. I can't make comments on food because I didn't eat mine. I guess foods were ok because the rest 6 ppl didn't complain about its taste. The problem we had was, it was a hot afternoon and the sun was still burning. We were seated outside because that was what was available, which was fine. However I finished my glass quickly and I asked for some more water when the male server came to get our orders. And the water never came. Until 45 mins or so our dishes came, and I asked for some water the 2nd time, and of course it never came, either. I was so thirsty and kept waiting for the water because I had no appetize for my dish before I could have some water. When we requested the bill after all other ppl were finished, I said to that guy 'I have a little request, can I have some water? This is my third time asking.' He said immediately 'you didn't ask me. ' The fact is, I asked him the 1st time, asked a lady the 2nd time, and never got my water until dinner finished. This is not the end. He came back with water, and for everyone else, he filled their glass at 80% full but for mine, the water was so full that floated out on to the table and then dripped down through the gaps of the table, to my pants. He said nothing about it. Please tell me that was a...