Pains me to give this place a 2-star review but there were some major issues that tainted our experience. Had the privilege to dine in the private 360 dome for a relative's wedding reception several weeks ago. Stunning space, and the 360 dome was even more special. Came a bit late (about 30 mins) which I understand would delay our set dinner course. Our dedicated server was fantastic, took our drink orders and confirmed our set menus right away.

Drinks came in a timely manner, but then we all noticed our first course didn't arrive until 45 minutes later. Second course then didn't arrive until 41 minutes later. Not sure if it's standard for this restaurant to have lengthy times in between courses but we all noticed we sat for quite a while in between dishes. Which at the beginning was fine, we were more than happy to sit there and enjoy the conversations and ambiance. The 3rd course didn't arrive until 2 hours after we all got there but at least the pace in between the courses after that picked up.

After our 5th course, which only arrived at 9pm (which made it incredibly difficult on those with young kids), the manager then came and advised us that the 360 dome was booked for another party at 10pm and that they had set up another private dining space inside the restaurant for us to relocate. Can't speak for the bride and groom who booked the venue, but we understood that the 360 dome was booked for us until 11pm. To find out at 9pm the specific private space that was booked was now somehow not going to be available to us was a big shock to us all. This on top of the fact we were there only 5/7 courses in (and 2.5 hours in) was unacceptable. But no one was in a mood to discuss this with the restaurant staff so we agreed to relocate.

The second private room, now inside the space was very nice so that eased some of the tensions. But the slow food service continued, and we all didn't receive our last course just after 10pm. Most of the party then started leaving at 10:30pm, a full 4 hours after we sat down. The server or manager did offer the party a round of free drinks for the inconvenience of relocating, which was nice but this was late in the evening after we had all ordered a good amount of drinks already.

Overall, the food was stellar. The chef came out several times to discuss the dishes and where the food was sourced from. Presentation and taste were on point. Our dedicated server was also just great. Very amicable, attentive and patient with us. She was apologetic for the lengthy delays between meals and for us having to relocate. I just can't give this restaurant more than 2 stars because of the slow food service and the fact we had to move spaces during our dinner. Sure, a free round of drinks is a nice gesture but a discussion with the bride and groom about a potential discount or compensation would have been more meaningful. They have reached out to the Vermillion Room but they were told nothing would be done. They're not wanting to leave a negative review which led me to wanting to write this.

I want to give this place a 5-star review. All the potential is there. Not once did any of the staff tell us there would be a lengthy wait between the courses. Not sure if it's standard and maybe that's why nothing was said. As for the 2 kids that had food made for them, the chicken strips and fries were very mediocre. The strips were clearly from a frozen bag and were not something you'd think you'd find at The Fairmont. The fries weren't bad, nothing to write home about. The other kid's dish was a pasta with tomato sauce. Except the tomato sauce was very seasoned. Delicious for the adults who tried it, but not kid friendly at all. Fortunately there was enough food packed for them, otherwise it could have been disastrous to have 2 young starving kids up until 10:30pm.