Scarpaccio Ristorante Grill and Wine bar — Restaurant in Barrie

been here many of times Good food Friendly staff , sometimes quite but after reading some of the responces and talking with the owners gee some of the things they have to put up with. Firstly while asking about some of the reviews , I figured there had to be 2 sides to every story . the Owners said because they are a restaurant in a Hotel that they see and get evey type of customers , Buisiness girls that have many phones for business prurposes of course , wanting or needing to charge their phone , well this could be done in their room instead. also people that write complaints after the fact but never gave the restaurant a chance to correct a problem with their food , but instead vent on review sites . There are certain standards and policies that every business has and I suppose some guests just dont like the word I sorry but that is not possible . One Story the owners told me was of some guest that were haveing a gathering in their room for 20ppl . and orderd food form a competitor pizza place and already had thier beverages of choice , but procedded to the restaurant to ask for cutlery and plates and wine and bar ware and ice as well as lemons and limes ...... and the guest just assumed that the owners should give it to them for free as they were guests of the hotel .... When I heard this story I thought really !!!! but they say they get it all the time and when they say no I m sorry well this is how we read about some comments on these review sites ..... Very sad. Every time I have been there for business or pleasure I have enjoyed and will continue...

Extremely rude! I called down from my room to enquire about their menu options and not only did the gentleman over the phone interupt me more than once, but he was extremely condescending. I guess you could say that the only positive outcome from my experience was that I was able to make right the decision to order out from another restaurant (glad I didn't give Scarpaccio my business). I completely agree with the other reviews, Scarpaccio is not at all customer friendly, which is a shame because the staff at the Monte Carlo Inn are extremely friendly, it's too bad that the hotel doesn't have a good restaurant onsite to...

Unlike the other reviews, the service was very friendly. The food on the other hand was awful. Everything was previously frozen - we got a couple different things from the barrielicious menu and everything was bland and watery. I had the vegetarian option which was basically just watery potatoes with the odd vegetable here and there- you would think for something like barrielicious where you know people are judging you that you would put a little effort in - come on guys, crappy pubs have fresher food...