Tim Hortons — Restaurant in Barrie

I had a very bad experience the other night. My family and I were traveling to a christmas event located just outside of the city. We were going to look at christmas lights as a family through one of the local provincial parks that put on a light show every year. So we decided to stop and grab four drinks and a fifty pack of timbits for our journey. After driving towards the provincial park, my wife and I noticed that our hot chocolates were made incorrectly. They were pretty much water. So we drove all the way back to this tim hortons to ask them to remake Them. But to our surprise, They told us they made them fine and that it is our fault for asking for milk in one and coffee in the other. As this is our usual drink that we get almost daily. We know how a hot chocolate should taste. They refused to remake our drinks and we were forced to go to another tim hortons farther a way to get them replaced. Luckily that tim hortons was very willing to help us in this situation. I cannot believe that they treated us this way and told us that it was our fault that The hot chocolates did not taste right. I can guarantee one hundred percent I will never be back to this tim hortons. I've never been laughed at and accused as I was at this place.This is completely...

One star would be a gross overreach On a review for this store. This is Most disgusting Customer service I have ever experienced. I ordered two hot chocolate drinks And after i took a sip, I realized that both of them Tasted like water and were mostly Water and very little chocolate powder. I drove ten minutes back to the store, explained the situation, and politely asked if they could remake them, Just to be told that it's My fault because I added milk in one and coffee in the other and That's why I can't taste the chocolate, As if i've never Had this drink before and I don't know what it tastes like. They refused to remake my drinks and basically called me a liar. I ended up going down the street to find a Tim Hortons, that actually cares about their customers and knows what a hot chocolate Is supposed to taste like. I will never return here again after the disgusting way I was treated. This is the exact reason why people are starting to go to starbucks and paying a fortune. It's almost worth it to pay the extra money to be treated like a valued customer, Or even a...

Went there Saturday morning 8:30am of July 19 to order breakfast from the drive thru. While im ordering from the speaker she also talking so much about my orders so we both can’t understand the right orders because she wont let me finished my orders before she speaks as she talks so much for no reasons then as i proceed from the drive thru window I politely told the lady/indian girl “next time pls let the customers finished talking before you speak to avoid the conflict or wrong orders” then she really got mad at me yelling at me being sarcastic and giving me a bad attitude. She yell at me telling me im holding the line up from the drive thru clearly there’s no cars and lineups it was just me. I can’t believe she will response like that as im not being rude or anything to her. Tim hortons i think your employees at this location need a proper training how to handle orders from the drive thru clearly they are just concerned about the time that they should hand out the orders at the window more than the good service and attitude for...