Flips Restaurant — Restaurant in Brampton

If I could give this place a minus 5 stars I would. People be warned, read the reviews that this place has had recently, and look at how the management responds, you can tell what kind of people they are.

I have never been so disappointed with a restaurant in my life. The degree of customer service that I have received today is unparalleled to any customer service experience I’ve had in my life. This is what happened.

I have ordered from Flips in the past and I’ve liked their food so I decided to order from them again. Usually when I order for pick-up I want to see what’s on their menu (as does any other customer) so I google the name of the restaurant and see what information I can find about their menu. Flips does not have a website so the best information there is about their menu is the pictures of it that other customers have posted on various review sites. I have used these menus in the past to order from them without any issues. Today when I called to order, I ordered the “Sausage and Eggs” meal which came with a flip side for my husband. Then I also ordered “The Flip Deal” which came with two sides for myself. When I told the girl on the phone that I wanted the Flip Deal she said “did you want it with two sides or three”. I said I want it with two sides and told her that the sides I wanted were home fries and fresh fruit. She said ok and told me my total was 19.00 and some cents. I said ok and my husband went to pick up the food. When my husband got the food and went in the car to look at it he called me to ask if I had only ordered homefries and fruits because he felt that the rest of my meal was missing. I told him no I ordered the flip deal which comes with pancakes, eggs and toast and two sides. He told me that the rest of those items weren’t there. So I called Flip to find out what happened. While on the phone I explained to the girl that I ordered the flip deal and that I only got the two sides of homefries and fruits. She told me that is the flip deal is no longer offered and she said it’s basically the same thing as “breakfast my way” with four sides. I said but that is not what I ordered and that is not what I saw on the menu online. She said that menu is outdated and posted by customers. I said well can I get the additional two items and pay the difference since I’ve already paid for the two sides. She said she will speak to her manager and let me know. She called me back a few minutes later and said that her manager said that they are not at fault because they have no affiliations with the menus posted online and they would not be able to charge me the difference. I said are you kidding me? When I called to order and I said that I wanted “the flip deal” NO ONE TOLD ME THAT IT WAS NO LONGER OFFERED! Why is that I can’t be charged the difference for the additional items that I want? She said because you’re ordering a completely different meal. She said you came and picked it up didn’t you wonder why the price was less, you can’t just come and pick up a meal then say you got the wrong order. I said the price was over 19.00 how am I supposed to know that the price was less? As per the menu I saw that was the price. The price was not the issue. I just wanted the additional items that I thought was included in my order, and I was going to pay for it as well. She said there’s nothing she can do it was the decision of management to not let me pay the difference. I told her I was completely disgusted with their customer service and will never be coming back there again.

P.S. whenever they get a review they don't like, their comments are always to attack the person claiming that their review is false, and telling them to go to Denny's or...

Best advertisement for Stacey lees ever!

I've been coming here for years and I put up with the cramped tables and long line because when you got a table you could relax and order. That has all changed! Now if it's busy you still have to wait for a table but now you are holding your food because no table has become available.

The owner seems to think this is what the customer wants. It works at a place like Panera bread because they are a lot bigger and not everyone stays to eat. Who orders bacon and eggs to go? No one! So the tables are always full. The only benefit here is for the owner, he/she gets all the orders completed faster but the customer could potentially spend the same amount of time as the old system, only they get your money at the beginning of the process.

About the food, it is still very good but its costs a lot more now, I don't mean a lot of money it costs the customers more stress. The food prices have gone up but that is understandable.

I researched the previous reviews very carefully before writing mine and you can see a very clear line of when they changed their system. Before the only complaints were about the food and various other complaints like any other popular restaurant. All other reviews were very positive! And that just shows you how good the food is!

The only down side to this restaurant before was it's small size, that was EVERYONES previous complaint. Because it is small the only waiting you did was for a table. The owner has missed the mark big time here, renovating to make a bigger dinner would mean more people sitting and faster ordering. This new system is just a cheap cop out to tell everyone 'this is what the customers were asking for'. They were not, I can honestly speak for everyone that if you just renovated or moved to a bigger place your reviews would not be in the toilet right now!

I'm glad you tried something new, but listen to your customers now, half of them end with 'never coming here again'.

Though I don't think I'll ever go again not because the system has changed but because the owner is so stubborn on this system that everyone seems to hate. Please please just renovate or move! I want to enjoy your food again!

In the mean while, I'll be at...

I was very disappointed when my family visited Flips yesterday. I always looked forward to when we went there for breakfast. However, although the food and the portion sizes were great, we will not be returning again due to the change to the cafeteria style service.

The restaurant is way too small for this type of service.

Having to wait for a table was not a positive experience. Visitors who arrived after us "budded" into front of us to grab a table. I foresee this being an a large issue when the restaurant is super busy. We were there early in the morning when it is not as busy and we had to wait for a table while our food was already ready.

Also, sitting down to a dirty table waiting for it to be cleared is a definite turn off.

Finally contrary to what management has been saying here, everyone around us was not happy or impressed with the cafeteria style service.

We were going out for a nice family breakfast - if we wanted something quick we would have gone to McDonalds. Atleast there is no shortage of space and tables there!

UPDATE IN RESPONSE TO OWNERS' COMMENTS:

I do not disagree with the world is changing. My honest review was that this change was not for the better. I started my review stating that the food and portion sizes were great and that I truly enjoyed visiting Flips. I do not want to lounge around for hours for breakfast - I have a toddler so that would never happen. But that is also one of the reasons this self serve style does not work. Fighting with other groups who arrive after us for a table while handling a high chair, a diaper bag etc just doesn't work for us. And the only reason I compared you to McDonalds was because you told other reviewers to go there in previous reviews. You need to accept that this change has upset some of your long term and loyal customers - there were half a dozen customers around us that were discussing how they did not like the change. Why do you feel the need to belittle customers that do speak up about changes? I like your food but your negative attitude towards reviewers is another reason we won't be back. By the way, we went to Johns just up the street last weekend and the food is just as good as yours and the table service...