Tim Hortons — Restaurant in Brampton

My recent visit to Tim Hortons turned out to be a delightful experience, all thanks to the exceptional service provided by Abhishek. It’s not every day that you come across someone who embodies professionalism, courtesy, and enthusiasm so seamlessly in their role, and Abhishek did just that. His outstanding customer service deserves every bit of recognition, as it truly elevated what would have been a routine coffee run into a memorable visit.

From the moment I stepped into the store, Abhishek’s welcoming demeanor immediately stood out. His genuine smile and friendly greeting set a warm and inviting tone. Despite a busy morning rush, he remained composed, efficient, and attentive, ensuring every customer felt valued and attended to without a trace of impatience. It’s rare to find someone so naturally gifted in balancing speed with personal connection.

One of the most impressive aspects of Abhishek’s service was his attention to detail. I placed a relatively complex order, customizing my drink and sandwich to suit my preferences. Abhishek listened carefully, confirmed my requests, and assured me that everything would be made exactly as I wanted. True to his word, the order was prepared flawlessly, down to the smallest detail. My coffee was brewed to perfection, and my sandwich was neatly assembled and fresh—a testament to his dedication to quality.

Beyond his technical proficiency, what truly sets Abhishek apart is his ability to make customers feel special. As he handed me my order, he took an extra moment to ensure everything was to my satisfaction. This small gesture, coupled with his genuine interest in ensuring my experience was top-notch, left a lasting impression. It’s clear that Abhishek takes immense pride in his work and understands the value of creating positive, lasting interactions.

Another highlight of my visit was Abhishek’s ability to multitask with remarkable ease. Even during peak hours, he managed to maintain an organized workflow, coordinate with his team, and provide seamless service to every customer. Watching him work was nothing short of inspiring, as he handled each task with precision and grace, never compromising on the quality of service.

Abhishek’s professionalism was also evident in his knowledge of the menu and ability to make excellent recommendations. When I inquired about seasonal offerings, he shared his personal favorites and explained the ingredients and flavors with enthusiasm, helping me make an informed choice. His genuine passion for the products and commitment to customer satisfaction were evident, further enhancing my appreciation for the experience.

It’s employees like Abhishek who truly elevate the Tim Hortons brand. His exceptional service not only made my day brighter but also reinforced my loyalty to the establishment. Abhishek is a shining example of what outstanding customer service looks like—going above and beyond to create positive, lasting impressions on every guest.

In conclusion, I cannot praise Abhishek enough for the fantastic experience he provided. His welcoming nature, attention to detail, and unwavering commitment to excellence made my visit to Tim Hortons one to remember. Tim Hortons is fortunate to have such a dedicated and talented individual on their team. Abhishek’s service is a testament to the company’s commitment to delivering quality experiences to its customers.

If you happen to visit this Tim Hortons location, I highly recommend looking out for Abhishek. You’ll undoubtedly be in good hands, and your day will be made brighter by his exemplary service. Kudos to Abhishek for going above and beyond—you’ve set a new standard for what customer...

If there was an option to give Negative review, I would have given that. I ordered a small double-double in a medium cup through the drive-thru. Preet was the one serving at the window. When I received my coffee, it tasted like water. I went back through the line and asked for a new coffee. They made the same thing, so I asked about it, and she told me that it tasted the same as the one I had before, as if I was ordering for the first time. I always order this coffee, and it’s never like this—just yesterday, I got it from this location, and it was perfect.

Finally, I received my third coffee, which still tasted like water. I asked for extra cream and sugar, hoping to fix it myself. Note: I originally ordered a small double-double in a medium cup, but despite reminding them, I got it in a small cup.

Preet handed me the coffee and rudely told me, “You can do anything with it now.” To make matters worse, she forgot to include a stirring stick (and, of course, I wasn’t going to mix it with my hands). I waited outside the window and overheard them talking about me and my coffee. When Preet came back to the window, she snapped, “What do you want now?”

Customers pay for their orders, and it’s not acceptable to have an attitude like that. If you don’t want to be here, then why work in customer service? You should find another job. When I asked for her name, she just walked away and told the supervisor to deal with me. This was by far the worst experience I’ve had at this location. In the end, I had to throw the...

Tim hortons associate behaviour is not good while serving order . In the morning time , It happened twice time with me . One day , I went to this Tim Hortons in morning , while paying I told to one girl for scanning points then she told me machine is broken. I said okay no worry but after closing half window , girl who at the window and others girls were laughing like she joked with me that’s not good for associates , i ignored that . But again yesterday in the morning , I ordered two medium steep tea , when I reached at the window exact at the front to take order then window girl told me like can you move car little bit , I moved my car but again she told me little more then I said like then how I will get my order if I moved my car far from window but she told I will give you . However , when she was giving order to me then that was not possible for me to take order from the window because I moved car far from window like she told me then again she told me can move back you car and she was again laughing. Same this happen with me one month ago . I don’t know what is reason behind this to move car far from window because I daily go to different location Tim Hortons they never treat like these associates. So I think manager should take action like it’s not good behaviour of Tim Horton associates to laugh and joked...