Boston Pizza — Restaurant in British Columbia

I should say, my family of 11 including kids were glad we went there! I never wanted to go back to any Boston Pizza since before COVID hit due to my experience (how they cooked the meal felt like they were all just microwaved) from another Boston Pizza. But, at that time, we thought we should give it another chance. We went in, had ourselves seated. Although, we had to ask them twice on lending us a high chair. I am very paranoid with viruses but when I saw them taking a shrink wrap off the highchair table, I was relieved! Thank you for that, I know, I still disinfected it but the shrink wrap did help with my paranoia. Food wise, we ordered the following; starter, Chicken thai bites, Bandera bread, Cactus cut potatoes, Main, Boston Lasagna, Smoky mountain spaghetti & meatballs, Kids cheese pizza, Slow-roasted pork back ribs, Chicken fettuccini, Cheesy mushroom & spinach bake, NY strip Loin Steak. All of them are awesome! The steak that I ordered (Medium-well) was really medium well and well flavoured. All of the starters hit the spot, I couldn't stop eating them! Cheesy mushroom was lovely too! It was not too watery as well as the lasagna. Pasta were all al dente! I should mention, I asked for the broccoli and sweet potatoes to be free from salt for the baby and they followed the instructions (sometimes, it could go through the cracks). Washrooms were cleaned properly and the tables and floors were clean as well! Thank you for the service Astarte G! Not sure if I got that correctly as the receipt that was given to me was not really clear. But you know who you are! Good job in reviving my interest on the restaurant. Oh!! Another thing, thank you for reminding us that the gratuity was already included in the bill! Really happy to be reminded of that. BIG THANK YOU! No pictures. We ate...

Just had dinner there last nite. The jambalaya and chicken wrap was ice cold and had to be made again while other food was hot so had to eat separately. Bob was flat sent it back twice. I don’t drink pop very often so 30 spoons of Sugar treat is flat is very disappointing. They where to cheap to change the co2 they said they shook the co2 bottle so it should be better. Lol made no difference. We asked for some extra fries so the other person could still eat with us after his dinner was done. When the bill came there was a $1.50 open food mistake on the bill first we thought it was for the extra fries which was fine but no they had charged for a full order of fries. I normally Wouldn’t waste my breath. But not only did u waste my evening. Should have been in and out in hour and 10. Not 2 hours. But then you charge me for it. You should have taken off 20%. And i always Take what ever percentage they take off my bill and give it to my server if it’s a kitchen mistake as it’s not her fault. And i don’t need the money. But don’t take that for meaning you can take advantage of my kindness. So i said something to the server and the bald manger didn’t even come over and apologies instead he took off $5 . My time isn’t free. It’s $500 an hour bill able in my profession so i was insulted to say the least. This location has gone down hill to hell in a shopping cart. Your better off at the food court. Since BP took the Good old school stromboni’s off the menus it’s just been a place of last resorts. Not even...

Bought a Boston Pizza Kids Card in the summer that comes with five free Kids Meals and supports the BP Foundation. Came in on a Tuesday and while ordering was told that that it couldn't be combined with Pasta Tuesday dishes. No signage or indication anywhere that this was the case. That's fine, at another nearby location recently as long as you there was a non-Pasta-Tuesday purchase of $16.99 or more on the bill you could still receive a free Kids Meal. So I ordered a couple extra things to meet the requirement.

Afterwards when we were settling up I noticed we were still charged for the Kids Meal. When I asked why, the server repeated that it can't be combined with Pasta Tuesday — but I had clearly communicated that I would order additional regular-priced items so that I could redeem the offer and she hadn't said anything. So I ended up with more items than originally planned.

Needless to say this was a pretty disappointing experience. Why would the Kids Meals have difference policies at different stores when it's a franchise-wide promotion? What's worse is the company advertises that it takes feedback seriously, but it took nearly a month and three (!) emails to even receive a reply that basically said sorry but you can come back and try again next time.

I used to dine at BP often during school, often ordering the "mountainous" plate of Smokey Mountain Spaghetti & Meatballs (which is now about about 35 per cent smaller than before, by the way) and this experience doesn't exactly make me...