Mastermind Toys — Local services in British Columbia

We purchased a rocking elephant from this store which my daughter was so excited about. It was missing a 2 pegs to attach the wood and 1 screw but she was so excited we built it and it worked. After 3 times being on it the wood snapped and we had to take the rocking part off. When I called and mentioned the missing pieces and the broken wood the manager said sorry we havrnt had those stocked so it must be over the 30 days and we can do NOTHING FOR YOU. I am not looking for a refund just one that had all the pieces and worked. The manager had no care or sympathy. Do not buy your toys from here! But it from a store that will honor there merchandise for kids! You are selling toys to make kids happy!! Very disappointed will never purchase anything from here for any of...

We went here on the weekend after going to Lansdowne Mall to find out Toys R Us Closed permanently😞..We always loved Mastermind Toys and hope these kind of stores will stay open. The world is changing and its so sad that there are limited places to buy toys nowadays. The staff here, named Harjar was helping so many customers at the same time giving us the best service. The feeling of happiness in a toy store is one in kids smiles but also in the staff helping make playing toys fun again. Hoping parents play with their children more so toys stores keep open like...

I purchased a toy elephant a rocking elephant for my sister's daughter and I'm very disappointed to find out she got no support from the store when the toy broke.I would say such good things about this location to my friends but no longer will I be telling anybody about this store other than the fact that the manager did not do anything to exchange the toy that broke. toy stores should be standing by their merchandise that they are selling this is a manufacture default and should...