Jugo Juice — Restaurant in British Columbia

I went in to get the Green Glow around 5:10PM. I was trying to scan my membership and she said I have to pay first. Although I know some places require you to pay before scanning membership, I have never had to do it at Jugo Juice. Anyways, I pay and she tries to scan my barcode. She calls over her coworker and she learns she needed to scan my barcode before I paid. The two of them tried figuring out how to give me my points while a long line forms behind me. After about 8-10 minutes, they tell me “Sorry, maybe next time.” Then a third woman comes from the back, why wasn’t she called out earlier to complete the orders before mine? That way, the people who ordered before me wouldn’t need to wait on the two workers to figure out my membership before getting their drinks. As a previous cashier at a popular bubble tea shop, I recommend you train your cashiers on the membership system and make sure they are confident in their understanding of the system to avoid this...

Absolutely love this place! I’ve tried a variety of smoothies and drinks here, and each one has been delicious and refreshing. The quality is consistent, and everything tastes so fresh. The customer service is excellent—super friendly staff who always greet with a smile. Plus, the service is impressively quick, even during busy hours. Definitely my go-to spot for a healthy and tasty treat. Highly recommend Jugo Juice...

Don't laugh at a customer. You need to learn what the appropriate customer service skills are in order to continue your business. We couldn't have a large smoothi after lunch, and it was just for my 3 year old child. I ended up not getting any, and you laughed at my face. I am not sure if the lady works at 1p.m. on October 16th is the owner, and her arrogant and condescending attitude has to be re-addressed by the...