Panago Pizza — Restaurant in British Columbia

One of the most unprofessional and rude managers work here, I believe he’s called Daniel, and unsure if he’s mentally challenged or not but his basic understanding of English is awful. I’m not surprised mistakes are being made under this management. I had an awful experience with mistakes on my pizza and garlic bread was awful, I was told I would get a replacement and drove 30 mins to get this, on arrival I was told by replacement he meant I can order it again at full cost. I was astounded at his lack of understanding of English vocabulary. A replacement is very different to brand new order. I’ve visited a lot of professional panago stores but this wasn’t one of them. Avoid this place until...

I ordered pizza and wings with dip on Monday - came to $27.00 - didn't get the dip - thought maybe I forgot to order. Phoned on Friday and asked if they have a record of my order and would they read it back - there was dip on there. I asked for the same thing again, and said I didn't get the dip the last time and would they credit me the 0.50 cents on this order. They would not - I went ahead with the order, only because I had friends over. I will never order from them again. If they can't credit a loyal customer $0.50. I guess I will go elsewhere...

I've been going to this one for a while and once and a while there's been a mistake, fine. But the last few times, I don't know if there's a different recipe or what, the new York deli is coming more like a poor pepperoni pizza, missing many vital toppings. After literally years of loving panago, in Surrey and White Rock and a short time in Chilliwack, I'll be heading to a different pizza store from now on. Panago charges the most for pizza, it better be coming as advertised instead of the disappointment you get when home and open the box. ...