Wendy's — Restaurant in British Columbia

☆☆☆☆ | Sleeping on the Job – Unacceptable Service at Wendy’s

I visited this Wendy’s location last weekend (around 11:35 AM, Saturday or Sunday), and what I witnessed was absolutely unbelievable. As I walked in, the service staff was literally leaning on the drive-thru window—asleep. Not “tired-looking,” not “slow”—actually asleep, in full view of customers. I had to double-take to believe it myself.

This is a new low for customer service. I genuinely can’t understand who is being hired here or how this kind of behavior is tolerated. It’s disrespectful to paying customers and embarrassing for the Wendy’s brand.

As for the food? Subpar. Fries were cold, and the burger was barely warm. It felt like everything had been sitting under a heat lamp for far too long.

This is a classic example of what happens when local standards are overlooked and accountability is thrown out the window. I rarely leave reviews like this, but my experience here was frustrating, disappointing, and frankly unacceptable.

Wendy’s—you need to do better. Hire people who want to work, ensure your food is hot, and please, for the sake of your reputation, tell your staff: don’t sleep on the...

Ordered 3 sandwich combo's and only got two sandwiches that were correct. I realized they forgot to give us some Guacamole on the side for one of the sandwiches 3 woman on the 10am shift June/25/2022 proceeded to tell me they don't serve that sauce and yelled at me in the drive through saying I don't know their menu and they dont serve Guacamole and they didn't even know what smashed avocado was. The Manager came to the window and was saying the same thing about not serving Guacamole on the side. What frustrated me the most was the rude look the manager gave me with total disregard for her position and lack of professionalism in a customer service business. After i mentioned southwest Avocado they automatically knew what i was talking about. Good luck to this restaurant location they definitely need a re class on...

This location is awful. The worst thing about it is that it is filthy. A year ago we went and the floor under seating was covered with ants. Not just our seating but the entire dining floor had ants. We did complain and it didn't seem like they cared much. We were given a credit we never used. We decided to give it another chance after shopping last week and when you go in, so many tables are not cleared/cleaned. The floors under seating are disgusting. Food, dust and debris on the floor. There were flies crawling on our feet. Flies all over the floor. Absolutely gross. We left without finishing our meals. There is no point in complaining, they have zero standards at this location. Deaf ears with complaints. Be careful going to this location. If the dining room is this filthy, imagine what the...