3 Brasseurs - Dix30 Brossard — Restaurant in Brossard

Update September 15th, 2023: The main supervisor called my mom back and apologized again for what happened and let her know that she got a 25$ refund to her credit card. The owner also commented on the review and was deeply apologetic regarding the situation. Because of that, I’ve updated my rating as well. On Saturday, September 9th, 2023, around 1:10 pm, my family and I went to this 3 Brasseur to have lunch. We were served by Ariana, who gave us an excellent service. She definitely deserved a 15% tip. We had a 50$ gift card, and were going to pay the difference from the bill listed below with the credit card ($74.10). Ariana did not let us see what she was clicking on the pos card reader, and scanned the gift card to use it. She then gave us the new total, as listed on the credit card receipt below ($35.22). The true total before tip was supposed to be $24.10. My mother and I did not realize that she had tipped herself, as she did not ask us if we would like to tip her nor did she let us know that she had tipped herself. Because we didn't know this, we thought that we couldn't tip her on the card reader and wanted to make sure she would get a tip. At first, she was willing to forgo a tip, but then gladly took the cash tip. My mum ended up tipping her twice, giving her 10$ in cash. I realized hours later what the waitress had done, and so my mum called the restaurant to speak to a manager that same day. She asked to speak to a manager and then a man called Benoit (supervisor) answered. When my mum asked if he was the one in charge, he became quiet and hung up the phone. When she told him that he had hung up the phone, he said, "What do you want?" My mum explained to him that, the waitress had tipped herself and received a double tip since we didn't know what she had done, and that my mum was upset about it, since tipping oneself without the permission of a client is illegal. She also emphasized that, how calm and collected she acted when she tipped herself on the pos card reader and when she received the cash tip from my mum. Meaning that, there is the possibility that she has done the same to other clients. Benoit told my mum to call on Monday, because the head supervisor would be in. My mum called on Monday (September 11th) to the restaurant in Brossard and head office in Montreal. She left voicemails on both lines, and left multiple voicemails to the different departments at the head office. Neither line called her back. She called the Brossard restaurant on Tuesday (September 12th), to speak to the head supervisor. A lady called Rachel answered. My mum repeated the same thing to Rachel about what happened, and that she was upset that the waitress tipped herself. Again, she emphasized on the waitress's demeanor when tipping herself and her possibly doing it to other clients. The supervisor's response was that the waitress was new, and couldn't possibly know how to tip herself. The manager did apologize for what happened, but did not admit to the culpability of the waitress. She offered my mum a refund to her credit card either in person, or over the phone. She was only to receive a refund on the tipped amount on the credit card. Since my mum did not want to waste gas over a $11.11 refund, she was forced to give her credit card information over the phone to resolve this issue. This included both front and back numbers, which made her worried that her credit card could be used again. As of September 13th, she has still not received a callback from head office, nor a refund on the tipped amount. Sadly, we will have to avoid returning to...

Stopped for lunch yesterday. My wife had a dairy/gluten free lettuce-wrap burger, I ordered the mushroom burger with coleslaw. I knew something was up when a kitchen guy placed the lettuce wrap burger between us, like we were sharing. He disappeared before I could ask about my meal. After 10 minutes or so our server noticed the lack of food in front of me, went to the kitchen, and came back saying they screwed up and my meal would be out right away. It arrived 5 minutes later - with fries. The server straightened that out shortly after, and left the fries, calling them free… My burger was tasty, although the bacon jam overpowered the mushrooms, so I wouldn’t really call this a mushroom burger. The coleslaw was so so. My wife’s burger was dry and tasteless. However, although not ordered, the fries were the best thing we ate. Kudos to our server for acting quickly when she realized I had no food, and for the small discount. The atmosphere was nice on the terrace, but the chairs were uncomfortable. Restaurants/ servers should understand that when a couple goes out for a meal, they want to eat together - at the same time. My wife waited for me which resulted in a cold burger. We could have sent hers back when my meal didn’t show for ten minutes, but that would have delayed our stay even longer. So - not a bad meal, pretty good service. I’d return if in the neighbourhood but would handle things differently in a similar situation. BTW - thanks for accommodating us...

Food was good and drinks were good. The issue was with the service. We were rushed by the waitress to get our orders. We asked for a few more minutes to look at the menu and she gave us the "not happy look". We started with the drink- a pitcher. we were 3 adults and I child. She bought 2 glasses, we asked for a third, yet again she gave us the look. Then we started ordering food. Yet again, she is giving us that not impressed look. The whole experience was terrible. When the food came, we asked the waitress for an extra set of cutlery as there is someone with allergy. She totally forgot about that, we have to ask another waitress to get it. She never came back to check on us. There was an order missing, she were no where to be found for us to inquire about it. Once we finish our meal, we just want the check and leave. We have to ask her twice. She came back and gave us the check and left the machine on our table and left. Not even asking about our meal or anything. We waited for 5 minutes for her to collect the card machine back, but she never did. We took the machine and track her down. She was chatting with another colleague instead of coming to the table.

We are disappointed with the dinning experiences....