Pizza Nova — Restaurant in Burlington

I just ordered 16 pizza's from this location to deliver to an office. The delivery driver was an elderly man that had trouble with the stairs (not a problem, I willingly took up the pizza upstairs myself). However he then had the audacity to say I didn't select to tip him when I ordered online. I know for a FACT I tipped and he tried to argue with me on it, while withholding the paper receipts from me. I told him he needs to speak to his employer then because I have an emailed copy of the receipt showing the tip. He then claimed he messed up and didn't see the tip on the receipt....Given the fact that I had to do 4 trips up the stairs and he did one I am questioning his demands for the tip and questioning how often he tricks people into thinking they didn't tip with an online order.......

Really, very, not good. The pizza i had reminded me of a song by my favourite band, the black eyed peas: where is the love? The crust was an enigma - it was both over and underdone. The pepperonis were straight out of a lunchable and were almost uncooked. I had to pick them off the pizza because all i could think of when i looked at them was "baloney." It was so not good that it actually made me consider if it was worse than pizza pizza. Also the price - if this thing cost me $10 - sure, I would understand. But $50? For baloney? Finally, the flies in the restaurant are likely not contributing to the desired ambiance. In conclusion,...

AWFUL CUSTOMER SERVICE AND FOOD

Do not believe the time they give walk-in guests. They make them wait the longest and are very rude when asking why they gave unrealistic time and said “we got busy”… I will never go here again. People have arrived after me for their pick up order and just like mine they didn’t make it or put in oven until asked. And once again very rude. They then rushed the order and it wasn’t even cooked. I’m VERY dissatisfied that I have to go and cook it at home now. Edited to Comment on the lack of handwashing after handling...