A&W Canada — Restaurant in Burnaby

This A&W is a little slow compare to other fast food joints. The staff are very friendly, but 1 single E Indian female at this location, not sure what position she holds, tends to always slow down the order window. I have been to this location almost 15 times since the Covid-19 virus out break started & each time the same thing happens. The Asian gentleman starts taking the order, just as he gets close to finishing the transaction, the female shows up right next to the Asian fellow at the ordering window & starts to correct the personal orders causing others waiting in line for their orders to start Honking the horns, putting their heads outside the car drivers window yelling to hurry up as they don't have whole days to sit around waiting. Otherwise very efficient, well packaged, no spillage, proper items ordered. They also suggest the same items ordered in combo form or suggest customers to order something else to get better discounts. This location is not bad, just a little slow, coz they not only have to answer & PLEASE the customer!!! The E Indian female needs to be completely satisfied with her inquiry before the order can be released to the customer. I guess in a way, it maybe slow but sufficient to avoid complains. I recommend...

Very small location, only had 5parking spots, 3 of them can be seen from the drive thru window,. other 2 are located out of sight from the store. Last week, HEAVY RAIN. I was with 2 kids and placed mobile order -curbside pick up. (since i cannot leave 2 kids alone in car, so I used curbside pick up and expected them to bring out the order to my car). When arrived, ordered taken and was informed that order will be brought to my car 2-5mins. After waited for 15mins.. no sign of food. I have no choice, I have to unplug my 2 kids went into the store under heavy rain.. When I ask for my order, the cashier rolled her eyes and said she looked out the window 2 mins ago and DID NOT SEE MY CAR and showing attitude that I was wrongly park somewhere she cannot see. OK, when I arrived, the 3 spots that she can see from the drive thru window were full. I have no choice to park at the spot that they cannot see. Now its my fault for not "showing" my car? Sorry, A & W, I like your food, however this kind of services not worth me to stay. I understand that my tiny little bill will not affect your profit. I hope this review can be viewed by others and understand how this location treat...

Please A&W, bring Rooty, the root bear back. If we can't see him, we can't taste the food! You know? Like your 90s Canadian advertising campaign? Get it? Just kidding Allen. You too Wright. You can taste their food. I'm just playin.

Classic fast food that could use a vast nutritional upgrade while removing 70+% of the salt, but what would the bear taste like then? Probably a Beyond Meat patty, amirite? Love those things. If you like them too, ask for a "Double Beyond Mozza Burger, no bacon, extra pickles, extra mayo, extra ketchup, add fried onions" for the full Starbucks experience. Then, expect to wait about 5 mins for them to bring you back a huge burger that you can barely fit your mouth around unless you have a bigger mouth than mine, which is statistically unlikely.

Four stars only because of how their fries are consistently. Please guys, put your fries in the frier and set it to "cook", not "defrost". I swear, if you don't tell these guys"well done" for your fries, be prepared for fries so soft you can chew them with your tongue. They're like M&Ms: they melt in your mouth, not in your hand. If they're well done, it's definitely an...