Bubble Waffle Cafe — Restaurant in Burnaby

Metropolis at Metrotown, 4820 Kingsway, Burnaby, BC V5H 4P2

Food

The Seafood Noodle Soup, featuring chicken broth, quail egg, and rice noodles, was a serviceable dish but lacked any defining characteristics. While the portion size was fair, the flavors were underwhelming, with the broth missing the depth and seasoning necessary to elevate it beyond average. This dish left a lukewarm impression. Rating: 6/10

The Corn Cream Korokke was a pleasant surprise. Served hot with a rich, creamy filling, it offered a delightful balance of texture and flavor. Crispy on the outside and indulgently creamy on the inside, it was easily the most enjoyable part of the meal. Rating: 8/10

Unfortunately, the Bubble Waffle, a namesake item, was the most disappointing dish. Arriving cold and lacking the expected freshness and crispness, it failed to deliver on its promise. Given its status as a signature item, this was particularly disheartening. Rating: 2/10

Service

The service was a highlight of the visit. Staff members were warm, attentive, and efficient, creating a positive and welcoming dining experience. Their friendliness and professionalism elevated an otherwise ordinary meal. Rating: 8/10

Price

One of the restaurant’s strong points is its affordability. The pricing is reasonable for the portion sizes and the variety offered, making it a good choice for those seeking a quick and economical meal.

Ambiance

Located within the bustling Metropolis at Metrotown, the restaurant’s atmosphere is inevitably shaped by its mall setting. During peak dinner hours, the space was lively and noisy, with plenty of foot traffic nearby. However, the dining area was clean, and there were ample seating options available, ensuring a comfortable experience for diners.

Rating: 6/10

Verdict

Bubble Waffle Cafe is a convenient and budget-friendly option for those looking for a quick bite. While some dishes, such as the Corn Cream Korokke, showcased promise, others, like the Bubble Waffle, fell short of expectations. Despite its flaws, the friendly service and affordability make it worth revisiting to explore other items on the menu. With some improvements, this establishment has the potential to leave a...

What can I say with this place. Well first of all the atmosphere of this store is unpleasant! Why first they'll get your order with a fake hi. Then once and done servicing they give you an attitude of get lost!! This afternoon, my son and I went at Bubble waffle cafe at Metrotown Mall. Our experience is very unpleasant because of the attitude of the server! My son ask for a cup water, well the guy was asking questions if he buy something from them, do you have a bottle water to put the water and etc. I went to see what's going and there that's what's happening asking why? This man refusing to give a cup of water to a child!! A cup of water from the fauset is free of charge! Especially a child asking for a water and refusing not giving it. Why why asking so much question for a cup of water!! It's free water from the fauset that my son is asking only. I never encountered a place or fast food kiosk refusing a water to a child!! Food here, nah!! There's nothing Wow 😲 or amazing about this place! Just over and over food. I had shrimp wonton soup, not to recommend them at all, why it tasted spoiled and been sitting in the fridge. The taste was slimey and smelly. If you want a wonton Go to TNT market they have a better wonton soup! Then the chicken nuggets with rice are so dry!! The chicken tasted so old and not even close to what other Chinese chicken nuggets I had. For this place refusing a cup of water is so inhumane!! WATER IS FREE From The FAUSET!! Do better Bubble Waffle...

Most insane, hostile, and crazy customer service I’ve ever experienced.

I placed an order through their app. The app showed that it didn’t go through, so I submitted the exact same order again. Later, I saw that both went through. I immediately called the restaurant to explain there was clearly a glitch and asked to cancel one of them.

The woman on the phone instantly started blaming me, saying, “The food is already made. Why didn’t you call earlier?”. I explained again that the app had a glitch, and she snapped, “No one else has this problem.” I told her I’ve never had it either. How is that even relevant?

After some back and forth, she finally agreed to refund the duplicate and said it could take a few days. I was fine with that. But then out of nowhere, she asked if I was keeping the second drink. I said no, it was already part of the first order.

Then things went completely off the rails. She literally said, “No one would even order the kind of drink you ordered,” followed by, “So you want to waste food?” Literally, what the hell. She kept saying it’s my problem, that I should admit it’s my fault. She just kept yelling and going off. Full-on gaslighting.

I said, “Excuse me, no one talks to a customer like this.” And her response? “Oh yeah? First time hearing that?”

As of now, I still don’t know if I’m actually getting the refund she said she’d process TONIGHT. Avoid this place. Zero accountability, insane attitude, and some of the worst treatment I’ve ever had...