A&W Canada — Restaurant in Calgary

Very disappointed in the service provided. To start it off, asked for a medium drink and got what is the size of a kids drink and told that’s what it is because of free refills. Secondly paying a large amount of money for such unsatisfactory food and terrible service. Lastly asked for the food to be more done than normal as we have had experiences in the past with undercooked food, the food we got came out barely warm and didn’t look cooked at, we took it back and asked for it to be redone and was refused to have it taken back and done again. The manager refused to redo it and take it back or even offer a refund or something in exchange, instead the manager refuses this and rolls their eyes and walks away from the customer. Very upset and surprised at the quality or service provided here and all coming from a manager as well makes this soemthing to not want...

Very very disappointed in the service today. I went to get the flames game deal, however they rung up my order as the mama combo and charged me 12.80 instead of 5. Upon paying, I realized the mistake and politely asked if I was mistaken and if there the flames game deal today. The cashier told me we do not honour the deal unless you explicitly ask for it, which is very very interesting considering it is a store wide promotion and I have been many times without asking. I was offered no apology, and was instead given dirty looks by the two employees who reluctantly offered me a refund while looking very annoyed. However, when I went back to exchange my change due to American currency, they did not speak a word to me which I found very dismissive and rude. I will not be returning to this establishment, despite being a loyal A&W enjoyer...

I ordered some sweet potato today as always as that is my favorite thing from A&W. Unfortunately this time it tastes so bad and almost of them are either not crunchy or not fully deep fried properly as it should be. I tried to finish them but then my husband said you should tell them and ask for the replacement. I went to talk to them and the Asian lady manager who is so rude to me saying you should bring the whole package back for replacement. I am like ok no replacement needed but I should let you know. Then she is like, no, you are the only one who complains. Guess I have not been treated so badly for years and I feel like I should leave some comment here to warn the fellow customers. For me, this A&W...