Canadian Pizza Unlimited — Restaurant in Calgary

So I waited for too long in order to get a response on this one. I ordered a deal (November Special) in which I selected one veggie and one cheese pizza (Order receipt is attached herewith). Instead, I received both of them cheese pizzas after waiting for 25 mins for delivery. So I called the restaurant and tried to explained the matter. Now instead of answering / solving the matter, the operator the said the order reflects both of them cheese pizzas. Even after knowing the mistake, he said I had to pay for the correct Veggie pizza. After an argument, he agreed to send the correct (Veggie) pizza but only on the condition that I had to send back the incorrect cheese pizza untouched. In the end, the delivery driver asked for the wrong pizza first before handing me in my veggie pizza.

Now I am not able to grasp one thing which is the purpose of collecting back the cold pizza after half an hour which was the garbage anyways. Moreover, till the end the store operator did not even accept the mistake in the order I placed.

After all this, I contacted the franchise as I am regular customer of CPU. I managed to contact the store owner dated November 20th, 2020 but no response till date. I decided to give them another try for another order for a pizza which did upset my stomach. Because of the previous experience, I saw no point in getting back to them as I know nobody cares for the customer problems.

Hence, I started give away the business to another store of CPU located nearby which I am really very happy with. That other store gets frequent orders from my office as well as they care for the customers.

Hope this helps to...

Unlimited Disappointment, One Slice at a Time” If culinary crimes were punishable by law, Canadian Pizza Unlimited would be serving a life sentence. I ordered two pizzas—one with feta, one with mozza—and what arrived was a tragic twin set of identical cardboard circles masquerading as food. I called to complain, and instead of an apology, I got attitude like I’d just insulted their grandmother’s lasagna. The replacement pizza? Still wrong. No salami, wrong cheese, and a crust that could double as a roofing tile. I didn’t argue—I just walked out, defeated. The only thing “unlimited” here is the number of ways they can mess up your order. And don’t even get me started on delivery. One poor soul waited 75 minutes for a stone-cold pie that took a scenic tour of Calgary before arriving. The driver had the wrong address, the wrong attitude, and the wrong pizza. Customer service? More like customer sabotage. If you like mystery meat, burnt bottoms, and a side of existential regret, this is your spot. Otherwise, run—don’t walk—to literally...

"YOU CAN USE THE WASHROOM BUT TWO OF YOU CANNOT GO AT THE SAME TIME" I never expected to hear that from a staff. Even after ordering a 33 dollar Pizza with a 8 dollar tip they treated us like we were there to beg, I discovered this place about a month ago through recommendations and I genuinely liked their pizza, but the staff and 'maybe the owner' behind the counter has to be the most unprofessional and rude group of people I've ever come across they are annoyed at every request you make. First the old man says the washroom is busy when I asked to use it when waiting for the pizza when clearly it wasn't also wanted to charge 1 dollar for the 2nd container of sauce after spending 40 bucks you'd expect to atleast get a generous amount of sauce. Then the other staff made that hugely inappropriate absurd remark as if me and my friend were gonna try to go inside the washroom...