The Dorian, Autograph Collection — Hotel in Calgary

Our fourth visit to The Dorian Hotel in Calgary, and it just keeps getting better!

We stayed for three nights on our last visit from September 19th to 21st.

The hotel, decorated in the spirited theme of Oscar Wilde, is so much fun! The blend of elegance and whimsy creates an enchanting atmosphere that makes each stay memorable.

Christopher, the front desk manager, is genuinely exceptional. His attention to detail and dedication to ensuring guests have a perfect stay is unparalleled. The valet service, led by Robyn and the rest of the team, was equally incredible, ensuring that every aspect of our arrival and departure was smooth and seamless.

Breakfast at the hotel was amazing, with Olga as our server each morning. Her warm and friendly service added a personal touch to our mornings, making each breakfast awesome.

The highlight of our weekend was the pleasure of attending the 8:15 PM show/dinner at Le Petit Chef, located on the 2nd floor of The Dorian. From start to finish, our experience was nothing short of extraordinary.

Our server for the evening, Erika, was simply exceptional. Her attentiveness, amazing personality, and outstanding service truly stood out and enhanced our dining experience. She made sure every detail was perfect and that we were well taken care of throughout the evening.

We opted for two different wine pairings, and our sommelier, Addis, guided us through the selections with impressive expertise and passion. His deep knowledge and enthusiasm for wine added a unique layer to our meal, making it even more enjoyable.

The animated Le Petit Chef music combined with gourmet food and the superb service from Erika and Addis created a delightful and memorable evening. The entire ambiance and the attentive care we received from the staff made our night truly special.

We have already booked our next stay in December at The Dorian, and we cannot wait to return. Highly recommended for anyone looking for an extraordinary hotel and dining...

The hotel is every bit as beautiful as the photos, I really did enjoy the inviting beauty of the rooms & comfy bed. I also enjoyed the fact that within a 10 minute walking distance, there's a wide array of cuisine and shopping readily available. When I checked out, the tall blonde bellman/doorman was nice to say goodbye, but the real star is a gentleman with dark hair and glasses that was flowering the plants that ran up and made sure I was helped to load my suitcases into the uber.

HOWEVER, the following has proved to be confusing and perhaps needed more training.

Check in: As a lifetime Platinum and current Titanium member, I have had 4pm late checkout with not a problem globally. However, the young lady checking me in, insisted their property collection is a 2pm late checkout facility & i can call down the day of my checkout an enquire if 4pm is possible. After my partner pointed out on Marriott bonvoy site of the late checkout for titaniums, she said she will "upgrade" me to a 4pm checkout? Ok...interesting.

Sound Proof: We had the room 2112 and the elevator ding is very noticeable in room.

Housekeeping: I understand they work very hard & needs morale. It would be greatly appreciated to keep laughing at the hallway on a slightly lower volume. Also, it was a bit odd to exit the elevator at my floor and see housekeeping staff chillaxing on the chair of the elevator foyer. They were as shocked to lock eyes with me, as I was with the lovely ladies.

Wilde Restaurant/Bar: I understand F&B is hard work, but please try to keep the complaining and displease of the tipping distribution system conversation private. Not when customers are still trying to enjoy your amazing cocktails or wine in the evenings.

I really do enjoy the hardware of Dorian...I'm just not sure if the service quality could match the...

I have stayed at several Marriott locations which is why it was easy to chose Dorian for our long weekend stay with family in Calgary. All communication leading up to our stay was exceptional and positive. This is why I was most disappointed when we showed up outside the hotel to disembark and tried to interact with a young man we later found out was the manager. I am unsure if we did not fit the profile of regular guests and the manager (Cyrus) initially ignored us and walked back inside the hotel. The valet, Ivan, who showed up as we proceeded to unload our car was gracious enough to check-in if we needed assistance. I confirmed and request the support while the manager stood inside. I watched as Ivan said something to him and Cyrus moved out of view. Offended and flabbergasted, I proceeded and advised of my disappointment which activated Cyrus to apologize and walk outside. My kids, however, reported that as I proceeded to share my discontent while unloading my car, the manager smirked continously- quite u professional. While Cyrus has since apologized and the rest of the interaction with staff have been nothing but positive, I am sharing this feedback for training purposes. I am a business owner and it is imperative that leadership model to their subordinate staff how to treat guests. If as a manager Cyrus could behave in that manager, he sets a poor example for the rest of the staff who were exemplary. Cyrus you defied the brand and reputation of Marrriot and I hope you use this as a learning experience. Great hotel with an enviable ambiance and ideally located close to many amenities. P.S. thanks for the handwritten birthday card with goodies. It was pleasantly surprised and felt...