Chopstix Filipino Restaurant — Restaurant in Calgary

I had a terrible experience at this restaurant. The service was unbelievably slow—our food took forever to arrive, and they only served it when I was already about to cancel my order. On top of that, the staff was extremely rude when I tried to raise my concerns with management, making it clear they had no intention of resolving issues professionally. I think the management needs a proper supervisor. When I said I would just cancel my orders, the older woman responded, "Go ahead, take everything and cancel the order," instead of approaching me and resolving the issue. Instead of addressing the problem, that’s what I had to hear. What kind of unprofessionalism is that?

And I heard one of the staff blaming the kitchen for the delay because of the sizzling plate. But when I brought it up as a concern, they just said it takes a long time to wash? Just one plate takes that long? How many minutes does it take to wash a single plate? Meanwhile, you see other customers who ordered even more food already finishing their meals, while I, who arrived earlier, haven’t even started eating yet? Honestly, the staff is rude, especially the servers. They apologize, but they raise their voices at you?

To make things worse, I asked for some chili, and I was shocked to see the staff grab it with their bare hands, put it in a container, and hand it to me as if that was normal. No gloves, no utensils—just completely unsanitary!

And when I spoke to their manager and asked why she didn’t step in earlier to resolve the situation, I was shocked to find out that she was the same woman who rudely had all the food taken from our table without hesitation. She even told me, “I don’t need you; you’re not the only customer here.” What kind of staff do they have? The restaurant wasn’t even busy, yet their service was worse than big, fully packed restaurants.

Whoever is reading this, you can also see the owner's responses to all the negative reviews—they are not even educated and don’t know how to communicate properly. If you want good service, don’t go to this restaurant.

With this kind of service and lack of hygiene, I will definitely not be coming back. Save yourself the hassle and go somewhere...

very, very disappointed! we came around past 5 pm they let us sit by the table and just gave the menu, waited for almost 20 minutes the server did not come back to take our order so i decided to go in the front and ask them to take our orders. Saw the staff they were all in the front busy preparing for the pick up order’s and they forgot their customers that has already waited by the table much longer. We ordered only for 2 kinds in the menu but indeed up waiting for almost 2hrs before they served the food, what’s worst is that they only served one menu which by the way was just setting by the counter in the front for more than 10 minutes cause i was always looking in the front and i can tell it was our order and by the time they served it t’was cold already. the beef steak tagalog we ordered was not good it was very sweet , the meat was not tender but because we got really hungry of waiting we just ate it but didn’t finished. We were done eating with our rice but still the sisig bangus was not serve so we just cancelled it and paid for the food that we ate. Seriously, they let the people come in and have them seated for 15 minutes but ended up telling them if they can wait for an hour before they will get served. Never experienced such a bad service! They used to be ok in the old location, they are expanding there business but seems they dont know how deal with it. They opened last week they should know already that by weekend it will be the busiest day of the week but still they were very short staff! They were far too busy attending pick up order’s than the people who want’s to dine in. They should just open there business for pick up orders not a dining restaurant cause they can’t keep up. Server’s need a lot of training! I dont think of coming back anymore in this place! Not worth your...

I am writing to express my deep dissatisfaction with a recent visit to your restaurant. The overall experience was extremely disappointing and far below acceptable standards.

First and foremost, the quality and taste of the food served were very poor. It was bland, unappetizing, and clearly not fresh. It did not meet the basic expectations for taste or quality that one would expect when dining out.

Furthermore, the fountain drink station was out of order during our visit. To make matters worse, Coke Zero – a common and popular beverage option – was not available at all. When I inquired about alternatives, I was informed that outside drinks are not allowed. This is both unreasonable and unacceptable. If your fountain drink station is not working, it is your responsibility to provide an alternative solution. The absence of any bottled sodas, cans, or even a simple bottle of Coke Zero as an alternative is unacceptable. It shows a lack of consideration for your customers’ basic needs and dietary preferences. Expecting customers to go without a proper beverage—or forcing them to pay full price for a meal experience that lacks a standard drink option—is simply poor service. You should have contingency options like bottled or canned soft drinks available for situations like this. Instead, I was left without any suitable drink option and was not allowed to bring my own. This level of service is not only disappointing but also reflects badly on your restaurant’s management. I will not be returning, and I certainly cannot recommend this location to anyone based on this experience. I hope you take this feedback seriously and address these...