Dairy Queen Grill & Chill — Restaurant in Calgary

⭐ (1 Star)

I visited this store with my kids and grandkids to enjoy some ice cream, but the experience turned out to be one of the worst I’ve had in my 50+ years living in Calgary.

While my kids were eating, some ice cream spilled on the table. Since the staff didn’t provide any assistance, I took the initiative to clean it myself using tissue paper. However, I couldn’t find a dustbin to dispose of the used tissue, so I left it on the table temporarily.

To my absolute shock, a lady who claimed to be the manager approached me aggressively and told me, “You’re not supposed to enter our store, and this store is not meant for you.” I was stunned—I’ve never been treated with such rudeness in my life. As an elderly man running a business in Calgary for 35 years, I understand customer service, and this was beyond unacceptable.

What made it worse was that my grandkids were with me, and they panicked and started crying due to her hostile behavior. Instead of helping or showing basic courtesy, she chose to humiliate me in front of my family.

I have lived in Calgary since 1972 and have never experienced such disrespect from any business. The lack of cleanliness (no accessible trash bins) and the manager’s unprofessional and discriminatory attitude make me never want to return.

Avoid this place if you expect basic decency and respect. There are plenty of other ice cream shops in Calgary that actually value their customers.

Very...

Just tried to order a cake online through this store. First of all, it took me 4 tries to just get through online at 8pm so not during busy dinner hours. When someone finally answered, she told me she was too busy to talk to me. Then said if it was a quick question, she could answer. So I asked for a manager who had time to talk to me about my son's cake but she told me she was the person who takes cake orders. So I tried to explain to her what I needed, she wasn't listening and kept telling me to come in tomorrow to order the cake and bring my pictures as they know longer do theme pictures (Mario bros or lightning McQueen). This makes no sense to me because that very store had all the designs online that I was looking for. Anyways, long story short, I got impatient with her attitude and asked for her name so I could complain and she said no, I could come to the store in the morning and design my cake (even though I had already told her 4x that I live 2 hours away! She then told me to check online and pretended she couldn't hear me anymore and hung up. This was the worst customer service. I will order my cake somewhere else when we come for my son's 3rd birthday. I hope this isn't an omen to the way our trip will go. Do not try and order cakes...

I bought two chicken wraps and I am 90% sure the guy warmed them up in the microwave when they gave it to me.

I ate half a one wrap and threw up the whole night and the next day. I will be reporting them to Alberta health!

The place is disgustingly dirty and chaotic. All the associates were rude and speaking in another language and it took 25 minutes to get my food!

The whole restaurant, counters and even the kitchen from what I could see were not clean the ice cream machine looked disgustingly dirty like it hadn’t been cleaned in a while.

Person in the back making food wasn’t wearing a hair net or wearing gloves. I saw him handle food after food without even washing his hands.he used a random rag from a corner to wipe down the table he made food on and he used a spoon from a container to add sauces to the food for the guy before me.

Associates were touching everything possible then packing the food with same dirty hands!

Not even sure why I ate half the wrap and didn’t ask for a...