Domino's Pizza — Restaurant in Calgary

This restaurant brings a poor reputation to the franchise. We ordered a simple philly pizza. We recieved a cold, inedible dish. When I called, i was initially confused about the lack of sauce before bringing up my cold pizza. I understood immediately that I confused the dish with another and moved on. I requested a refund but after that, the manager who had not identified himself as a manager until I arrived, started to be hostile and interrogative based on the order of my complaints.

I told him I was going to be arriving to the store for a full refund, when we arrived, he instead decided to remake the pizza in what I can assume is the same poor quality that was initially delivered on. He then refused the refund, after I refused the product. According to Calgary bylaw, all companies registered as an LLC, compliant with Alberta's consumer rights. We have every right to refuse a service or product that we deem unfit to our expectations as a consumer. Your manager chose to be hostile and condescending, refusing to refund a single pizza order that was partially cooked and dangerous to customers.

I have filed a complaint with the BBB, Service Alberta, Domino's Canada official consumer concern line, and Domino's legal association. I have attached a picture of the manager as he was avoiding disclosing his name, or a way to contact the owner. The name he chose to give after 30 minutes, was Paul/Bob Miller, the way he chose to give his name felt disengenuine and rushed, so I'm left to believe he was lying as a manager of your restaurant. This matter will be resolved with me recieving the refund.

You cannot bully customers...

Ordered two medium pizzas from them; one was a standard pepperoni and mushroom. When it arrived, two slices from the pepperoni and mushroom were missing pieces. Seriously, it looked like someone ate the crusts and a bit from the two slices.

I called in and complained and they offered me a coupon off my next order with them. Cut to today, I ended up moving to a new place and thought I’d order with them because I have a coupon; they won’t honour the coupon. They say I’m not in their radius but they will transfer me to the nearest dominos, but they won’t honour the coupon. Everyone knows I have a coupon on file. Everyone agrees that I have a coupon on my file because dominos messed up my order last time, but they won’t honour it.

Seriously, never order from dominos. Customer service sucks, and the pizza is subpar at best. The only reason to order is because it’s cheap, especially with a coupon for s free pizza- except they won’t honour said coupon. Worst...

This is the worst dominos in the city by far. Back in Nov we order pizzas fory sons birthday, we order them online the night before. I go to pick the pizzas up while ony way to his party, and when I get there they tell me they didn't make them cause they didn't know if the order was real. The lady was extremly rude and said well we tried to call, 2 calls came from blocked numbers and one call came from an unknown number. So we had to wait almost 30 and I had my son with me at the time as well. This was his first birthday and not only did we have to wait for the pizza but we showed up over 30min late to his own party. I called dominos HQ and left a message with someone there about what happened, 3 weeks later some one calls me from this store and apologize blah blah blah. Says he's going to put 2 large pizza as credit on my account as an apology. Well guess what those pizza never showed up ony account. DO NOT SUPPORT THIS DOMINOS shady business...