Myself and (most) of my group felt very unwelcome here and will likely not be returning. To be honest, I felt so unwelcome from the beginning that I would've left if not for the group I was with and their excitement to play games.

1. We went on a weekday during the day and there were literally two tables occupied with individuals on their computers, so not busy at all. The man working told us to hold on a minute while he cleaned up behind the counter for nearly 10 minutes 🙃When he finally talked to us, we advised him that we would have a larger group and he let us (very rudely) know about the policy of having to wait for half the group to be present before we got a table - no worries! But my friend is nearly 8 months pregnant so I asked if we could order a drink and sit down at the front (at a smaller table) and we were told no despite there being so much open space. If it was a weekend and busy, I would've totally understood their hesitation with letting us use a table, but I thought it was a bit much not letting us order something...in an empty cafe.

2. Knowing that there was a traffic accident and it may take awhile for half of the group to arrive, we decided to go to Higher Ground and grab a drink. Almost immediately after sitting down there, we got a call from two of our friends who WERE ABLE to get a table at Hexagon despite not having half of the group present - so back we went! The man working had such an attitude and told me and my friend (that was initially there with me) that he wasn't sure if our friends would actually arrive or not, which is why we couldn't get a table when we went and that he was surprised that all of us were a part of the same group. What!?? I'm not going to make some serious assumptions about why he thought he could trust our other friends vs us... but if you know, you know.

3. My last huge complaint is that one of our friends who came was fasting for Ramadan. Understanding Hexagon's policy of each person needing to order a drink or food item, I asked if I could order and pay for two drinks, with the understanding that one of those drinks would go towards her minimum purchase required. They were so unaccomodating and nasty about it, and refused to listen or understand my request. I truly do not understand the rudeness considering we were not asking for any policy accommodations and that the group would still be ordering the required number of items per person. We were so embarrassed that she insisted on ordering and paying for a drink, just to end the conversation and have him walk away from the table.

All this to say, this was probably the worst customer service I've ever encountered in Calgary, I truly have no idea where the hostility came from. I'm not one to complain or even bother with reviews - but if you are worried about feeling unwelcome in certain places (again if you know...you know) I would avoid Hexagon and opt for other board game cafes in the city. I've been to nearly all of them, and this was the only place I've had an unpleasant experience.