McDonald's — Restaurant in Calgary

I had the absolute WORST experience at this McDonald's, and it all started with something as simple as a TOMATO. I ordered a burger, and when it arrived, it had a tomato on it (which I specifically asked to be the middle of the tomatoe I can not eat the beggining of it as I hate the green part idk it’s just an ick). I just asked for a replacement without that tomato. That’s where things went downhill. The manager, Joshua, instead of being understanding or even remotely helpful, decided to turn a small issue into a full-blown drama. He acted like I was trying to rob the place for a single tomato. When I explained my request, he became incredibly rude, raised his voice, and refused to give me a replacement. I tried to remain calm, but at this point, I felt like I was being treated like a criminal for simply asking for a burger the way I ordered it. It didn’t stop there. Joshua actually had the audacity to call the police on me because I was "causing a scene" by requesting something I paid for. I was floored. The police didnt have enough time to show up, but it was clear that they had no idea why they were even called. The whole situation was ridiculous, embarrassing, and completely unnecessary. McDonald’s used to be a place where you could get quick, simple food with decent service. Now, it’s a place where the manager will escalate the most trivial situation into an insane confrontation and involve law enforcement for a TOMATO. Seriously? I’ll never step foot in this McDonald's again. If you're looking for a fast, easy meal, go literally anywhere else—because this location is a mess, and Joshua clearly doesn’t know how to handle customer service. Zero stars if I could...

Okay, I genuinely don’t know what everyone else is talking about in these reviews because this McDonald’s is my second home. Like literally I’m here so often I’m starting to think I should be paying rent instead of just buying McDoubles and iced coffee every day. First off, the service? Immaculate. The workers here are always cool, fast, and somehow remember my weird little custom orders like it’s nothing. I’ve never had a messed-up order, and that’s saying something because I ask for “no onions, extra pickles, and can you make the fries extra crispy but not burnt?” Like who else is doing it like them? Second, the food? Chef’s kiss. The nuggets are always golden and crispy like they were blessed by Ronald himself. The McFlurry machine? Functioning. Yeah, I said it. FUNCTIONING. That alone deserves a standing ovation. The vibes? Spotless. Literally and emotionally. The place is clean, the music is decent, and I once witnessed a group of seniors having the time of their life over Egg McMuffins at 9 a.m. Tell me that’s not wholesome. So while people are out here writing 1-star reviews because their straw was bent or their sauce was “emotionally cold,” I’m just living my best life, dipping fries in sweet ‘n sour like it’s my full-time job. Which brings me to my final point: McDonald’s, hire me please. I’m already here every day, might as well start getting paid...

As a DoorDash driver, I’ve been picking up orders from this McDonald’s location for the past three nights, and unfortunately, the experience has been consistently frustrating. Each order regardless of size takes an average of 35 to 45 minutes to be prepared, even when there are only two delivery orders pending.

When I asked the staff on shift about the delays, the response was simply, “We’re working on it.” Despite their efforts, small orders of just 2–3 items are still taking far too long. The team seems overwhelmed and disorganized, often appearing to run around with no clear direction.

This kind of delay is not only inefficient for delivery drivers but also affects customers expecting timely service. The day shift is also slower than expected, but the night shift, in particular, has been the worst I’ve experienced at any McDonald’s location.

I respectfully urge the management to evaluate the staffing situation and consider hiring more experienced team members. It would also help greatly to allocate a dedicated staff member to handle delivery orders to improve speed and accuracy.

Prompt and efficient service is essential in the fast-food and delivery industry this location needs urgent attention to meet...