Pazzi Pizzeria — Restaurant in Calgary

How do you rate an excellent food experience and half of your service experience as great and the other half ignored. 3 tables in the restaurant for our whole duration. We’re seated at 8:15 and ordered shortly after. Drinks were addressed and food arrived where we were checked on within 5 minutes of receiving our food. All great. We ate and were having a wonderful experience, so happy. Then we finished, ran out of drinks, ran out of water and sat. We wanted dessert and couldn’t decide, should we get the lemoncello or the cinnamon.

Watched the waitress put away dishes and replenish the front end. Another customer flagged her down for a takeout box and that was the que for them to pay and leave.

It’s been 10 minutes of us waiting and the waitress wouldn’t even turn to acknowledge us so we can raise a hand even. She started cleaning the table after the customers left because that is more important. Started setting that table until two new customers arrived and were seated. Check out your existing customers?!? Nope, must get back finish setting the table.

It’s been 45 minutes since we sat and 15 since we were finished. The 2nd table hasn’t been approached since they got their food either cause this waitress is on a mission to make sure service is lower on her priority list.

Now dessert is no longer an option so it’s time to leave. We get up and walk to stand by the door. 5 minutes later we are finally noticed and it’s not because we were by the door, it’s because we were no longer at our table.

Now the frustrating and confusing part. She insisted 3 times that we return, walk across the restaurant and sit back down to be approached to pay meanwhile the POS and pay machine is right beside her and us.

Loved the pizza but a server will not survive with a systemic process of performing duties. That has to be fixed. Not to mention the two other servers catering to the hotel lounge, frequently crossing through the restaurant and ignoring what they observe each time they walk past a table with empty drinks and empty plates.

I so want to give one star because it this is how this situation can snow ball and ruin an evening.

We left but we want dessert so we google for a place and need to travel into the downtown core and park to walk to the place. Enter and stand at the door waiting to be greeted, it’s a little busy so we wait. Ignored. 3 groups, unserved get up and leave. We are now alone in a 3/4 full establishment, still waiting. 5 minutes go by and not even greeted or acknowledged yet. We sit looking at the menu, know what we want and wait. Another table waiting gets up to leave unserved. We wait a few more minutes and leave too.

What is this trend?!?! We just want to close out our evening so settle for Dairy Queen but must first get to the car and 12 blocks later, driving, the clock strikes 10. Dairy Queen is closed 3 blocks away.

See how a special night can be ruined when customers are not...

I'm a resident of the building where PAZZI restaurant is located, in Calgary, Alberta. I am writing to express my dissatisfaction with a situation that occurred today, which, unfortunately, is not the first time my family and I have felt uncomfortable at your establishment.

We have visited your restaurant on several occasions, particularly on Sundays or sometimes Saturdays, attracted by the promotions you offer. In previous visits, we have dined in and taken the second pizza home in a box without any issues.

However, during our most recent visit, after being served with an unwelcoming and rather unpleasant attitude, which has regrettably been a recurring issue without explanation, the waitress informed us that this would be the last time we would be allowed to take the second pizza home. She explained that the tip left was not enough to cover what was owed to the entire staff (kitchen staff, bartenders, servers, etc).

I was genuinely surprised by this comment, as we had never been informed, either verbally or in writing, that there was a minimum tip requirement in order to benefit from your promotions as we had done in the past. From my perspective, as someone from a different country, I understand tipping as a voluntary act of appreciation for the service provided, mainly for the front of house staff, and not as a condition for redeeming a publicly advertised promotion.

I find it inappropriate and unprofessional to tie the kindness of the service, or the fulfillment of a promotional offer, to the amount of tip left by customers. This situation made us feel uncomfortable and mistreated, and honestly, it overshadowed the entire dining experience.

I would appreciate it if you could review this policy (if such a policy does exist) and ensure that it is clearly communicated if it is part of the promotion’s terms. Most importantly, I urge you to train your staff to treat customers with respect and refrain from making comments or judgments that could make guests feel unwelcome.

I sincerely hope you take this complaint into consideration. As residents of the building, we would like to continue being customers, but only under fair, respectful, and...

Pazzi Italian Pizzeria is a fantastic taste of authentic Italian style gourmet pizzas at surprisingly affordable prices! A personal favorite is the Carnavale, a splendid festival of meat and fantastic dough celebrating the best of Italy in the heart of Calgary. Coca Cola is entertainingly served in ultrathin drinking towers, together with their own signature inhabited cans, here emblazoned with a celebratory red paint scheme. The soundtrack guides the diner along their meal with a fantastic easy-listening track list. "One, Two, Three, Four" provides a Mediterranean-esque ambiance while "When You're Gone" adds diversity to the reverberating soundscape peppered with Adriatic musical accents. Smoothly embracing the diagonal slopes of a geometric marvel of engineering, Pazzi's comfortably furnished patio seating bridges the transition to the 10th Street scenery in a comfortable yet tastefully understated manner. Beckoning diners from beneath the yellow eyes of office towers and the tall dark pines of a rooftop parkade relaxation point, all juxtaposed against a bird-filled nightscape, the inside seating embraces the diner with warmth and permeating bliss of tasteful modern Southern European decoration. The marble quadrilateral infused pillars embody the concept of transition and unity itself, in a fundamentally typical yet rarely stated Alberta and Western-Canadian-esque manner, the dichotomy and fusion of old and new, and the inevitable triumph of positivity in a world of infinite possibilities. Indeed, the Pizzeria to outshine all other Calgary pizzerias gleams in resplendance as the literatorial green beacon; calling and reassuring all with the warmth visible in its being as a light of tasteful cheer, indeed prepared, if need be, to serve as the last bastion of humanity against a dark midnight wall of...