Starbucks — Restaurant in Calgary

One of their staff member is RUDE, I don’t know this guys name since he covered his name tag for some reason. I came to the establishment 20 MINUTES before their closing time but the line was a bit long, I ASKED the cashier if I could still do the line since I work in retail and I don’t appreciate when people come at closing time. She said it was fine, so I went back to the line and ordered something to drink. The guy making the drinks looked at me when my order showed up and he start approaching to me almost yelling “why are you getting the smallest size? AT CLOSE TIME?”. I apologize because I understand how that feels like but I asked first for the same reason. But he kept going, asking if I was broke, that I was such a stingy person. And he kept going until the moment he gave me my drink, I felt so upset and sad, some people go through situations you never know and some people would just be able to drink a small size!!! what’s the purpose of having a small size if you are not willing to sell it. I wanted to talk to a manager but they weren’t at the store at the time. It’s just wow how people are rude...

They’re super quick which is nice, but it’s 50/50 whether the drink is right and the people are nice. For example, I ordered an iced matcha and when they handed it to me it was half foam. When I asked for a remake and showed them where the actual line of the drink was (it was lower than halfway) the barista said it was made to standard. I once again pointed out the insane amount of foam in the drink and asked her to blend it with ice so there was no foam, she told me that’s just how it is. I’m a SSV at another location… no it definitely is not how it is. Once I told her that she remade the drink but I shouldn’t have to fight to get my beverage made right! If that was a customer and they didn’t know better, that drink would have been gone...

The service at the Starbucks in SAIT is consistently excellent. The staff are not only friendly and welcoming but also incredibly professional and well-spoken. They always greet you with a smile and go out of their way to make you feel valued. Bhumika, in particular, always remembers my usual order the moment she sees me her small gestures like that which make each visit feel personal and special. The environment is clean, cozy, and a perfect spot to relax, catch up on schoolwork, or simply take a break between classes. Whether you're in a rush or looking to unwind, the team creates a warm and inviting atmosphere that truly enhances the...