Starbucks — Restaurant in Cambridge

Re: ALLERGIES

Two of my daughters have severe allergies and we understand that no restaurant can guarantee that there won’t be cross contamination. We get that. But restaurants need to have BASIC allergy protocols in place so that families with allergies can feel safer with less risk.

I came in on Thursday, May 1 around noon and I placed my order. I told the woman about the allergy. I asked if she could get the person making it to wash their hands, to get a fresh pitcher and to get ice from the back. She seemed overwhelmed by this simple request, but agreed.

I did not see her communicate this with anyone else.

I stood at the end of the counter and asked a guy to please let me know when he was making my order since it was an allergy and I wanted to review the protocols with him. He seemed annoyed and said yeah ok. I asked if he could wash a pitcher so we'd have a fresh pitcher. He replied "well that's going to take at least 15 minutes" and sighed. I said that was fine and that I would wait.

He then proceeded to start making the drink without talking to me about 10 minutes later. I said "I wanted to chat with you first - do you mind washing your hands first"? He replied "well my hands don’t touch the actual drink”!!!!!

I asked to speak to the manager. The woman said "you can speak to me", but didn't confirm if she was actually the manager. I told her what happened, and she said "well we don't usually have to do this many things for an allergy and you do realize we can't guarantee cross contamination". I said that I realized this, but wanted them to do THREE SIMPLE THINGS to reduce the possibility.

They finally remade the drink (plus two other drinks), seemed annoyed and frustrated with this simple request, didn't wash their hands, or use fresh ice. I asked them to remake it and they couldn't understand why. I took the drink, left and threw it in the garbage.

This is ridiculous and I won't be visiting this store ever again.

Starbucks,...

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