Field House Brewing Co. DISTRICT 1881 — Restaurant in Chilliwack

If we could provide a -5 or more we would. We love to support local businesses but one of the managers of the Field House Brewing Co. on Friday evening does nothing for customer service. We have been ongoing supporters of the Field House Brewing Co. in both Abbotsford & Chilliwack. We have been going to the Chilliwack Field House Brewery since it opened as our Friday night go to as we live in Chilliwack. Tonight we were there and were seated at a table next to the door which was very chilly as the door was often being opened. We indicated when seated it was a cold location (had to keep coats on) & a preference to move if another table at a warmer location became available. Just after we ordered & received our beers several tables, which were in warmer locations, opened up. My partner went to another table to move there as it was quite uncomfortable where we were seated. The server told him" Oh, oh, I am going to get in big trouble from the manager if I let you move'. As there were several tables open we would not have thought moving to a more comfortable location would be an issue as we had indicated we were planning on ordering dinner & were uncomfortable. Immediately the manager came over and let my partner know that we were not allowed to move tables. She does not allow people to move to other tables no matter the circumstances. She would not listen and continued to insist that moving to another table was not permitted. There were more than enough wait staff so that was not an issue. Several tables remained empty for over 20 minutes (finally took photos) while we sat finishing our beers, receiving bad looks from the manager. We were planning on having dinner at the Brewery but due to the rudeness and unwillingness of the manager to assist customers be more comfortable we paid for our beers and left. This is not the 1st time we have noticed the negative attitude of this manager. It is truly unfortunate that Chilliwack Field House employs such a rude, inconsiderate of customer. We understand how difficult it is to hire competent people but really someone should train this manager on the hospitality industry & how customer retention works. Highly unlikely we...

Came in for a quick bite and knew the restaurant would be closing in an hour. We were told as soon as we came in that last call for food and alcohol would be in 20 mins which we were fine with. So we ordered right away. We only ordered food and just drank water. The waiter asked us if we wanted anything more as now it was the last call 9:20 pm. We were good but maybe we'd have more water and we were 1st slice into our pizza. 9:30 pm waiter asked if we could clear up the bill, 3rd slice into pizza. I said no, we can wait until we are finished eating and I asked " You close at 10 right ”. He responded yes. Meanwhile the staff are serving alcohol to a table on the patio and continued to serve them until just before we left, even though they had told us last call. We finished our pizza and left at 9:47 and said good night to the staff. We had left money on the table to cover the bill. The waiter yelled across the street as we are getting into our car to come and pay the bill and I responded it's on the table. So humiliating! I have worked for many years in the service industry and have never asked anyone to pay up 30 mins before close. Besides the fact that there was still people on the patio still drinking. The pizza was delicious though. Service was ok. It was the...

Went there on Aug 20 2023 with a few friends on what was one of the smokiest days of the year due to wildfires and we were asked if we wanted to sit inside or outside and we chose the patio. Not even 5 mins later a server comes to tell us we can't sit outside because we don't have a dog...meanwhile there were at least 3 other parties WITHOUT a dog seated on the patio as well as plenty of empty tables likely because most people wanted to sit inside because of the air quality. So we were escorted into the very busy indoor seating area and squeezed in at the bar making if difficult to have conversation all sitting in a row so we decided to not order food and have a quick beer and go somewhere else. On what planet does not dragging your dog with you on a hot day warrant human paying customers to not sit where they choose. Why does having to have a dog with you be the only way to enjoy a patio? Won't be back even though the Sours are amazing and the food looked great. Felt bad for the guy who was sent over to order us back in and despite our questions and clear disbelief and annoyance no manager ever came over to explain this...