McDonald's — Restaurant in Chilliwack

It is after 3 occasions over the past 2 years that I've been initially accused of getting meal credits for the purpose of "free" food then subsequently when I took the meal/matter inside I was asked by Manager (Amanda) to leave the store they are no longer prepared to serve me. This was after attempting to have her correct an order at the POS She was having difficulties I believe due to the extreme length of her nails. It was not until she saw the line up that was forming that she blew a gasket and screamed at me I am banned from the Restaurant and to please leave. Both instances were reported to Head Office and led to discussing with local contact Nicole who agreed it was inappropriate treatment (both occasions) and confirmed that staff would not be able to look back that far in credits to make a comment that I have had over 20 credits so far and subsequently refusing a credit for what was kitchen mistakes.

What froths me about this treatment is two fold: error rates are high (I go every day on the way to work and Saturdays)I'm a career counsellor who has worked most of my life with youth in education or youth with multiple barriers and was sincerely trying to help staff and in particular the management see quality assurance factors based on error rates - the cost to the restaurant and my sincere motive to try to help. An A/Manager (Rebecca) provided an idea that would help further suggesting instead of ordering an Egg-BLT and emphasizing at time of order no bacon or cheese and having errors was to order a bagel with egg, lettuce and tomatoes. BRILLIANT! and it costs less than Egg-BLT this led to fiasco with Amanda attempting to enter in POS. Yes I hear you - why even continue to go? Well Tim Horton's is opposite side of road and out of way on the way to work and well they have the same level of error rates on an order for and Egg-Belt-they keep adding bacon! The bacon sulphates cause me problems. The principle of these matters is customer service and quality assurance. Tim Horton's does not treat me the way McD's does/did so I alternate between each. First to admit I prefer the McDs BLT (bagels are fresher each time) Treatment is short of if not "prejudice and discriminatory" Based on colour of hair (grey) and being an elderly citizen. I believe the management treatment was solely based on their believe that I'm trying to get free meals as a pensioner! I say give your head a shake - why would I go as far as I do with complaints to upper management and Head Office. Never mind the attempts to discuss/help locally

Today almost 6 months later and another attempt to order my breakfast thru drive thru with emphasis on no bacon or cheese the payment window had to correct the POS order (it did not say no cheese) and they even hollered to kitchen "bagel is no bacon, no cheese: So confident it was doubled checked and vocal instructions I got home to yet another meal error - no egg this time only cheese tomatoe and lettuce - that's the first time this happened. But wait, listen to this when I called and provided confirmation of the order number 517 and that it read Egg-BLT no bacon, I was told when I gave my name in consideration of a credit that I'm banned from credits. Now I understand it is a written record in a book so whomever was on staff and overheard my name or saw it being written down intervened and told the staff member I am banned from meal credits. Saay What?!! In attempting to explain that I've never been advised of that and actually had apologies from Management (Nicole) in the past so I would not have been ordering today had I known this and went to ask to speak to the manager only to find out the call had been ended! Calling again led to call being dropped/blocked. So yes I tried from another phone number and continously rang till a message "please enter your pin/id number" HQ hear...

This Macdonalds seems to be rather inconsistent. A key performance indicator for customer experiences, revolves around product delivery and marketing for a franchise such as Macdonalds and this location seems to fail time and time again. I rarely provide reviews but this will hopefully serve as a wake up call for this location.

I have frequented this Macdonalds for the last 3 years and can summarize the service failures:

Poor order turnover at drive through windows (Even when there is no line-up)

Incorrect orders

Staff mixing up cream vs milk in coffee order

Too much sugar added to coffee orders

Staff discussing personal stuff around customers

Incorrect staffing requirements during busy periods

Staff do not interact with customers when they are not taking the next persons order at drive-through

I hate to highlight their failures. When this branch does have good moments, which are more common than the poor moments, they do great.

I’m personally switching to the Macdonalds at Eagles Landing as can no longer stand for the inconsistent service and product delivery.

Update: June 8, 2025 Attended this McDonald's again on June 8, 2025, at approximately 6:30 PM, thinking, "You know what? Maybe they might be able to actually get an order right." Three McFlurries were ordered through the drive-thru. Negative, it was not possible. I had to repeat the order four times over the intercom, basically spelling it out. The order was messed up; they failed to understand the order. It was three McFlurries, and it's 35^\circ out, and the order got buggered up. I attended the front counter calmly and collectively and explained that the order was incorrect. The person who "seemed to be in charge," but may have been someone who wanted to show their team "how it's done," had an immediate response (without any due diligence performed): "We're going to have to refund your order, and then you can pay for the additional order," without even looking at the original receipt. I had to walk out and have my partner deal with it as the incompetence and repetitive incompetence are just infuriating. The order was remedied with the wrong correction, and we just walked away. I can't understand how it's a repetitive issue after issue with this fast-food chain.

I will highlight that the individual who came out to the overflow order queue, to hand us the order and apologise did a might find job of apologising for the issue which was nothing to do with him in the first place. Get this guy trained as a supervisor (if he is not already) and give...

I always order a muffin and coffee pairing for $2.99. On Dec. 30 am, the lady told me that I would pay more if I wanted a medium coffee, the $2.99 deal was only for a small cup. I said I have been ordering this and it is only $2.99. In fact, your sign board has a picture of the pairing, a muffin and a cup of coffee with 4 calories written under it. I told the lady that 4 calories is your medium cup. I get my order and it is a small cup of coffee! I called the manager on duty named SARAH and at first she ignored me but finally came to the counter. She looked at my receipt and said I ordered a small coffee so I should line up and tell them I want a medium cup. I told her I ordered a medium but she wanted me to pay more. She was raising her voice at me so I asked her why she was shouting and she pointed to the bags that she was filling with orders and said “I’m busy!”. First of all, when an order is not right, a customer should not have to line up to get the right item and secondly, raising your voice and telling a customer that you are busy is just unacceptable. I contacted customer service saying I wanted to speak to the head manager of the franchise. They replied immediately, apologized and told me I would get a call. The next day I got a message from Victoria, the manager. She apologized and asked for my email to send me a coupon. So this is the reason why this store has poor reviews! The manager does not deal with the issues but instead gives out coupons. She does not make an effort to contact a customer that requests to be called. We are a group of 5-10 seniors occupying 2 or 3 tables daily from Monday to Friday every morning to have our coffee in your store. Sarah and Victoria’s behaviours are much noted...