Boston Pizza — Restaurant in City of Langley

We ordered a Rib and Winger combo w/ poutine and a Memphis Chicken Sandwich with a side of Gravy.

The gravy arrived discoloured, very clumpy and cool to the touch. It had the texture of a clumpy brown Jello. It even tasted funny. It was definitely very old and from the back of the fridge, microwaved and served.

The head Chef of Langley Boston Pizza even used the same gravy for the poutine, it was clear to the obvious eye the poutine was not of standard to be served to anyone. We still took a bite, it tasted like a case of food poisoning waiting to happen. Fraser Health has failed the public here with their food inspections.

The special menu item Memphis Chicken burger was missing key ingredients. It was served without crispy fried jalapeños which were replaced with a couple of regular pickled Jalepeno’s and Mayo was used in place of Ranch. I told the waitress about the discrepancy and was offered a side of fried Jalepeno’s to eat on a side plate. Eating Burger topping from a snack plate didn't seem appealing.

The wings were dipped in minimal sauce, they should not have sold the wings if the restaurant had run out of hot sauce.

In the end We had an uneatable Poutine, uneatable Gravy and a burger that was different from what Was being advertised. I mentioned this the waitress and it was brushed off pretty well and ignored. She could have fixed the problems by replacing the food, but instead I was given a 15% discount on the food that wasn’t fit for human consumption.

This is the second bad back to back experience i’ve had at this location. During my last Visit my Chocolate explosion was completely freezer burned.

I’ve been going to this location for 20 years, but this place no longer meets safe food handling conditions for me to consider returning back to. Its been a nice ride Boston Pizza, but Cactus Club has won...

Came here yesterday and don't plan on returning. My friend asked for weekly specials and she told him it was Pasta Tuesday, and there was also a huge Pasta Tuesday sign right next to our table so I didn't really question it when she said that. If someone tells you what day it is and it's the middle of the week and you aren't really paying attention, you're gonna believe them.

So when it came time to pay our bills, the server hands us bills with regular pasta prices on them - I bring it up to her and she goes to "ask someone". She comes back and says unfortunately it's Wednesday. Again, none of us really questioned it because we all thought, hey yeah it's Tuesday. She made no attempt to fix the prices despite it being HER mistake for misleading us, and we just had to pay for our overpriced, bland pasta that we wouldn't even have ordered had she not said it was Pasta Tuesday.

I've been a server for years, and if I make a mistake, the customer sure as hell wouldn't be paying for it. Also, she began telling us they were closed (not closing - closed) at 9:40pm when we had just brought us our dessert a few minutes prior. I understand not wanting to stay past closing, but please just give your customers time to eat their dessert without breathing down their necks, and rest assured they will leave on time.

Absolutely abysmal food and even worse service. Maybe have front of house and back of house switch roles, might even make for a...

Undoubtedly the worst service I've ever received. We went into the restaurant where we were told, by the hostess that masks were mandatory. We told her that we all had masks. She seated us. The waitress arrived and once again advised us of the Covid policy and offered to sell us masks for $2 each. We told her that we all had masks. No one was planning on leaving the table... She told us about her $2 masks again. We told her thar we had masks. She went on about Covid policy and mentioned the $2 masks again. I asked her if she was being serious. Was she joking? I couldn't believe the insanity. The 2 people that I was with were in shock. She told us that it was policy. I told her that I understood her policy and that we wouldn't be buying her masks as we have our own. She stormed off. 2 minutes later a lady, who I assume was her manager as she didn't introduce herself, told us that they were refusing to serve us and told us to leave. Needless to say, I will never return to Boston Pizza, after being treated like trash. The place was totally empty except for 1 other table. Best part is that I have visited the same BP every Sunday night after hockey, with a large group of people. We'll be heading to Cactus Club, Sammy J Peppers or...