Kelseys Original Roadhouse — Restaurant in Collingwood

So me and my family were visiting friends 30mins north of Collingwood. On our way back home, we were picking places to have dinner. Ruled out every restaurant except Kelseys. We arrived, the host man at the front looked at me with a stare and then I said HELLO! We got seated in a spot that felt uncomfortable, asked for a booth, and was told we had to wait...NP. saw then clean off a booth, then an older lady asked him for the booth where he told her that someone else will be sitting there, which wells suppose to be me and my family. We then watched the lady and her guest get up from where she was sitting, and sat in our booth while looking at us. I got up immediately and spoke to the host and was told because someone already took their booth that's why, then I asked for the manager. He stated the same thing..it's by areas. I said..ok..soo which other booth is there because we were told and waited for one. We got seated at another booth. Ordered our food, which took forever to come out. I ordered Nachos which I haven't eaten in a long time. My kids and husband got their food, while our sever Hailey told me about 3 times that my nachos are coming. The table who came in after us...got their full platter of nachos while I was still waiting on the half size. After some time, Hailey came back and said how sorry she was because she forgot to punch it in and offered to punch it then, but I said forget it..the rest of my family is almost done their dinner, I was offered it to go...I said no thanks cause it will be soggy. We live almost 2hrs away. She offered free dessert. I let the kids pick it. So no dinner for me with my family. The dessert was great! When we were paying the bill, putting my scence points in the system, hailey tried 2x then said i dont think our machine is working, i just said forget it and left. Plus she got a $10 tip!. I tried to look past everything with a smile because I understand people do make mistakes, what I felt was very unprofessional was no MANAGER came to the table and explained what had happened on her part. Especially since she told me how busy it is, that doesn't give her the right to forget people's food entry. I however am thankful for the other server who kept checking in on me asking if everything was OK. Anyway, I definitely don't think I will...

So me and my partner went for dinner around 10 ish we didn't have to wait to be seated because the place was not busy. We waited for our drinks, I got water, now my issue is that my water smelled ABSOLUTELY horrible like the dishwasher used an old dirty rag that smells like wet dog and the rag has been used to wash very bad sweaty smelling feet and used that to wipe the cup. I had a small sip of my water and I gagged it was so bad the smell and taste. My partner tried getting the waitress attention but she was busy giving a free meal/dessert to the other table because the ONE food order was put in wrong by mistake. My partner had to leave our table to go find someone now I can understand if it was very busy but it was not at all busy, there was only two tables that had people at them us and the other people two tables behind us. Now when I did get my new water it was much better than the first one but all we got was "sorry about that". I'm wondering where's our free meal or discount, free dessert? The water could have very harmful bacteria and all we got was "sorry about that". I hope that I don't get sick because of it. I have no idea what is up with restaurants this past week but lately the wait time is over an hour for food when it's absolutely not busy like we are the only customers in the place but when it's very busy the wait time is 20 ish minutes give or take. Tonight we waited for almost an hour to be seen for the bill and we were the only customers there. Over all the food was good but the...

We have been to other Kelsey's locations and have not been impressed. However, we received some gift certificates for this location and decided to give it a go.

We were seated at a booth by the window, which was very comfortable. The whole restaurant had a different vibe than others as it was situated in an old house. We were greeted by our server, Sharon, and made to feel welcome.

We ordered the spinach dip, which was fabulous and enough for our party of 3. Our entrees were Thai Shrimp Curry, Chicken Parm and Beet and Goat Cheese Salad with Chicken.

When our meals arrived, the two hot meals were HOT! 🔥 This was awesome as my husband has a thing about meals not arriving hot. The meals were also delicious 😋. There was an issue with the chicken on the salad. When I mentioned it to Sharon, she immediately took care of it, no questions asked. The manager even came to the table to ensure that we were satisfied. Unfortunately, I didn't get his name, I think we were so taken aback with the excellent service that we forgot to ask.

We also had the Butterfinger Crunch Ice Cream Cak and the Chocolate Lava Cake! YUMMY!! 😋

We will return to this location even though we have locations closer to where we live. Also, if you sign up for their emails, you will receive the Spinach Dip free, worth $15.99!!

We don't go out for dinner very much, so thank you for an enjoyable experience, we...