U Town Hot Pot Malatang — Restaurant in Coquitlam

PLS DONT GO HERE!!! They literally steal from you!!. Do not go here if you want to be treated with basic respect.

I ordered a bowl and when they weighed it the total was around $25. Which I had no problem with. I did think it was odd that we had to pay before getting our food or any service. I was unsure if I'd be satisfied with the food and didn't know what the service would be like, so when presented with the higher tip options I opted to tip a small custom amount. I thought this was fair and that I could easily tip cash after. I was shocked to learn that my bowl had a minimal amount of soup compared to my friends. To the picture where my friends pointed it out and we asked the server to add more soup. The server was not happy about this. But she did end up getting me more soup. Then I realized that my bowl did not have a specific meat item that I had certainly added. My friends saw me put it in my bowl. I WAS SO SHOCKED. We all confirmed the bowl didn't have the item. I didn't bother calling the server this time and chose to leave a review instead. Other items could have been missing but I didn't care to check after that because it was obvious what had happened. It doesn't end there, a server came to give more tissues to my friends and didn't offer me one. I felt like they really wanted to stick it to me for not tipping them a higher amount. I can't beleive the audacity these people have and I will not be returning here. Save your money and spend it at a restaurant that treats people with respect and doesn't STEAL from their customers. Yes, they stole. Because I had paid for all the items and even tipped. Lets not reward...

My boyfriend and I have been wanting to try this place as we wanted to explore similar spots like Big Way. (Especially after seeing all the positive reviews) However, we were both deeply disappointed by our experience. While the staff were nice, they didn't explain how their pricing works properly especially after knowing we were first timers here, nor did they explain that their drinks (We had the Lemon Red Iced Tea) were just premade and out in the open-with no lids-for who knows how long, so we were a little surprised about that. It tastes watered down and honestly seemed like it was just a diluted Nestea with a lemon slice in it.

Furthermore, we paid about $95 altogether and found that the food was not worth its price tag. We had high hopes for it, but the Classic Spicy Broth ended up being bland and the Beef Bone Broth just tasted like the prepackaged broth that you can get from Happy Lamb but more diluted. What's more is that our meats were overcooked and I could barely even chew my octopus because of how overdone it was and had to unfortunately spit it out. I ended up not finishing my food even though I tried out of principle and not wasting food, because of how poor quality it was cooked.

Otherwise, it was clean and not that busy, but I don't think it'd be worth it to come back if this quality of food continues. It may have had some unique spread of ingredients, but it wouldn't be worth it anyway if it all came out bland in the end. (Even the ice cream at the end but at least...

Went here today and was quite disappointed. First of all, they have a minimum weight/spend, which just feels like poor business practice for a pay by weight establishment. They also have the same min weight for toddlers and children. They did say I could combine ingredients into one bowl to make the weight, but both my kids like different items/broths and are very picky about foods mixing so this was not an option for us. They made an exception for us today, but even so, the meal was quite expensive compared to the other very popular pay by weight hot pot place. I paid almost double the price for the same amount I usually get at the other place and my 3 year old only had noodles and some rice cakes and her pot was still $15. I also was not a fan of the broth. The tomyum tasted like cleaning product and was overall not a good experience. All the kids got the bone broth, but it tasted very artificial. The same flavour of the bone broth instant noodles. They also wiped down the tables beside us while we were eating, but the rags they used left an unpleasant mildew scent in the air which made the meal even more unappetizing. Also, the sauces were so watered down that it was inedible. The peanut sauce literally had the same consistency as water.

One last thing, the meat in our pots were so tough, my daughter’s friend almost choked on a piece because it was so hard to chew and she ended up swallowing a big piece. We will not be returning and I do not recommend this...