A&W Canada — Restaurant in Courtenay

How could I describe this location! It was a mixture of 50/50 of people not knowing to wear or not wear their masks! Some staff were wearing theirs, and some weren't! So that's confusing... Anyways went looking for either a ice cream cone or Milkshake, and was told they don't sell them anymore! What a shame, guess the oldies are being flushed for new idea's! So bought myself some lunch! Boy do I ever regret it! When I ordered my Papa Burger, I requested extra onions & sauce! Good luck in getting those! 2 orders of Fries (salty like they came from a brine solution) a drink! I miss the good old days of A&W where there use to be a small, med, & a large size drink! But now it's one size regular & for the price I could've walked down the street to 7Eleven and got a 2lt Pop for the same price! Also they use paper straws which seem to go soft after starting to drink you're drink!! Oh yah can't forget the so called cold A&W apple pie! Talk about cold, not hot in which it should be! Possibly sat there most of the morning! Where's the time limit on items like this! They use to be thrown after a certain amount of time 😂 not sitting there for a unexpected customer to buy! I took a bite out of it, and immediately threw it in the garbage 🗑️.. Plus also if I'd been the supervisor, I'd sent some of my staff home to save the labour cost; instead of standing around & giggling with customers in the store! If you stand around look busy, and maybe you wouldn't get complaints like this... As it stands that's why you get 3...

Went here at 5:00 on a Saturday! The crew was fast and attentive to taking the order, you can hear the cooks being competitive and light hearted yelling orders and completing them fast! Our order took about 1-2 minutes to receive. Chubby chickens with perfect amounts of mayo, fresh lettuce and cooked nicely not too tough in texture and still juicy, soft buns. Ordered a poutine as well getting almost the perfect poutine I’ve had at an A&W. My special other, ordered a Uncle burger meal on a lettuce wrap! She could not have been more pleased! And this was all on a coupon!

I will be coming back to this location if I must choose any A&W in the entire Valley. This whole team...

This is the better of the two A&Ws in Courtenay. I live way closer to the Cliffe Ave location but always drive to this one, it’s worth it. The owner is an absolutely lovely elderly woman who could be found working the drive thru every single night. Hours have changed since covid so unfortunately this has changed, but she still works during the day and her quality control game is on point! This A&W actually cares about the food they produce, the burgers are delicately put together, it feels like an artisan burger joint, not a fast food chain! Very friendly staff, great central location and cheaper prices than the Cliffe...