Thai Express Restaurant Dartmouth — Restaurant in Dartmouth

First time trying Thai Express: Meal was DELICIOUS. Pad See Ew. I had never had Thai food before and I loved it.

Decided to order again a few days later: Ordered and paid online at 730pm and selected a pick up time of 930 PM. Arrive to pick up my food at 910pm. Click the link in the email to let them know I had arrived. Worker comes running out and says "we're closed, the grill is cleaned" Why did it even let me select a time after closing? No one called me to say order came in for a time after closing, even though my phone number was attached to my order.. Spoke to the manager the next day and she offered me a resolution that was satisfactory after a very frustrating experience. Great customer service and the situation was handled well.

Next attempt to eat here: Decide to order online for curbside. I picked a time the store was actually open. Arrived at 8:05pm. Clicked the link to advise I had arrived. 30 minutes passes and no one comes out.. I call the number multiple times no answer. I order curbside for a reason. I hate crowds, so this is extra frustrating. Finally just ended up going in the restaurant.. My food had been sitting there on the back counter for at least 30 minutes. They were just helping the next people in line rather than including me in the queue of waiting customers. If you're going to offer curbside pick up, a review of what to do when it gets busy should be had.

Last entry: ordered curbside again this evening. Perfect transaction and the meal was amazing. Updating final review from...

I have been consistently going to this specific spot at least once a month for over 2 years because it's the closest to my home. Compared to other Thai Express location in HRM this is hands down the worst one. Not so bad that you can't visit, but this location is at a firm steady downhill pace.

Here's why :

Staffs doesn't want to interact and seem annoyed most of the time, aka rude to customers.

The cook doesn't follow orders made 1m from them very precisely. Either the cashiers and cooks have zero communication or the cooks straight up just don't care. More than twice my food wasn't cooked completely, luckily the protein (meat) are pre-cooked otherwise who knows if there will be a more serious food poisoning. Was asked about the spiciness of my food but came out completely wrong so why bother asking in the first place. Issues like these etc...

Most days when stuff at the "condiments bar" runs low or out they don't get replenishes or refilled at all.

The only good thing I have to say is the location seems clean and enjoyable to be in. If these problems persist I'd rather pay $2.50 and gas to cross the bridge back and forth to Halifax side instead, no hesitation. Am currently only staying for the...

This is easily the worst Thai food I've ever had. Disclaimer: it was so bad that I'm here writing a review which I almost never do.

Very Americanized, bland version of what should be the most flavourful and amazing food in the world.

The portions/ cuts were weird; way too many plain noodles, bean sprouts, iceberg lettuce and rice and almost no other veggies or flavour. The "mini tom yum soup" was entirely noodle and almost no broth even when I asked for less noodle. The broth also had almost no flavour. The "mango salad" and "fresh spring rolls" were a joke and each almost entirely made of iceberg lettuce. "The spring rolls" was actually only one and was also a ridiculous, unmanageable size. Completely fell apart like a bag of lettuce in my hand. They are supposed to be smaller and bite-sized. Only the Pandan Thai iced tea was passable -- but that would be hard to mess up.

I literally feel like a just ate a meal of iceberg lettuce, plain rice and noodles and the faintest amount of cheap generic condiment sauce.

Someone from this establishment needs to spend some time in Thailand and figure out how to make this kind of food. I've been 5 times myself and it's an...