Tim Hortons — Restaurant in Dawson Creek

The drive through is always backed up. The times that we have came here probably in the last 3 months not once have we ever gotten the right order. Today I went through the drive through because I needed hot water for my sons bottle. I asked them for a cup of large hot water so we could fill our thermos. When I got to the window they had given us our water bottle and then we’re waiting for us to leave so I said “we’re just waiting for the large cup of hot water” he looked irritated and went and after a couple mins came back with a small hot water. Usually I would just leave it and take it and not say anything and I wouldn’t normally leave a review for this but I thought it my mind that they haven’t got any of our orders correct recently and they probably haven’t been getting other peoples correct either. So I decided to correct it and politely said “oh it’s supposed to be a large cup of hot water”. * mind you I have my crying teething hungry baby in the back this whole time* he puts the cup down aggressively and looks irritated again. He leaves and goes to serve someone a donut and then a girl comes and try’s to hand me a medium cup. So I said again “oh it’s supposed to be a large” and she does the same thing puts it down aggressively and all irritated. I wait again and the original guy comes back and hands me the same medium. I gave him a look and he said “ we can only serve you this size” I said “sorry what?” And he said “yup sorry we can only serve you this size. Thanks. Bye” at that point I took the cup and drove off because I was desperate to feed my baby. I know that was such a load of BS. You can for sure serve me a large cup of hot water. You’re being lazy and not wanting to do your job. I have never once heard that excuse from any Tim’s including this location before today. Honestly save yourself the time and go to the other location they always have fresher donuts way better iced coffees and are more friendly and don’t mess up your...

Update: 7/21/25 The service team at Tim Horton’s contacted me and worked diligently to ensure quality customer service.

7/10/25 Decided to give Tim Horton’s a 2nd chance and the food was great! However, the customer service was 1 star. It being only my 2nd time at this establishment, I decided on walk-in service to take a look at the menu. The screens changed so fast I wasn’t able to get a good view of my choices. I left, went to the Chevron right next store and purchased skittles. I still wanted something of substance so I went back to Tim Hortons and tried to look at the quick moving menu a second time. After a minute or so I finally approached the counter still unsure of what I wanted. I tried asking questions about the menu but they were ignored. I still can’t tell you the name of the drink as I was just asking a question about it and the cashier just input it into the computer. I paid in cash and that was met with a sigh and an attitude of annoyance. When I received my food at the pick up counter, it was tossed at me as the cashier didn’t make eye contact or even say thank. She didn’t break her stride as she approached the ordering counter and greeted the very next customer with a smile, a “hello, how can I help you” and...

Bring back the chorizo breakfast wraps already. That was the best wrap ever made. I have no idea why they discontinued them. I know they were a special item but come on, they were the best. If it was costing I really don't care I'd pay $10 for the stupid things. They were that good. Anybody else agree with me?

Went through the drive-thru. As always fast and friendly. I would have about this Tim Hortons is the approach to the drive-thru and people not being able to properly line up as sometimes in the morning the line up can be to the traffic lights instead of the peavey Mart parking lot. Come on people learn to drive. Oddly enough even with all the vehicles parked out front and the drive-thru line a mile long there will be two...