Subway — Restaurant in Delta

I wish I could give zero. I had a very disappointing experience at this Subway location on July 11 at 1:30 PM. I placed an online order and accidentally selected the wrong bread (Italian instead of my preferred one). I politely asked the staff member if she could change it. She refused, which I accepted, but her tone was very rude. (I hope I could take her name but unfortunately she was not wearing name tag)

I then asked if she could double toast the bread and the patty, and again she said no, without any courtesy. I stayed calm and respectful despite her attitude.

The most concerning part was that I had clearly selected “no lettuce” in my order because I have a lettuce allergy, but she still put it on my sandwich. When I pointed it out, she looked directly at me and said, “you guys keep changing it,” with no apology or empathy. I reminded her that the online order clearly said no lettuce — she still blamed me.

At that point, I requested a refund, and although she processed it, she did so with a rude and dismissive attitude. I’m shocked by this level of unprofessionalism and lack of basic customer service. It was a frustrating and disappointing experience.

I will suggest people not to go at this location there are another couple locations nearby that provides best customer service 64 and Scott road and 74 and Scott road they...

When we started our order it was 3 pm we ordered and when she put the bread in the oven thingy she told us to pay even though the sub wasn't done so we started to pay we gave a coupon we scanned it but it didn't work so the girl taking our order brought another person to help I think the original lady taking our order was new so she brought another lady and then she said this coupon won't work because it was for the subway series and then she's like this is already cheap I think they were students and we didn't like that she was saying that it was already cheap and so then we said that you are a student you don't know how much the prises are going up then she just switched her attitude and said can you please pay we were like first finish the sub then when it was finished she said why did you say I was a student and I didn't know how much prices went up something like that then we said why are you saying that it's already cheap like 8 or 9 dollars isn't that cheap then she switched up again and said can you pay please and we paid and left and also the bread was so hard and they put way too much salt and...

Very disappointing experience. I went to this Subway location and ordered a veggie rice bowl. On the official Subway app, crispy onions are listed as free, but in-store they charged extra. I also asked for more veggies and was told there’s an extra charge—which again, is not mentioned in the app. When I showed the staff the app pricing, they said, “We don’t care about the app, it’s our store policy.”

On top of that, I ordered the same bowl combo through the app right in front of them it was $12 on the app, but they charged $17.21 in-store one. No explanation, just attitude.

This kind of inconsistency and dismissive behavior makes you lose trust in the brand. If Subway has an official app, all stores should respect the pricing shown there not make up their own rules. Won’t be returning to...