Wendy's — Restaurant in Dieppe

We just stopped by Wendy’s drive-thru, and it was one of the worst experiences I’ve ever had. An Indian staff member told us the card machine was broken and asked if we had cash. We said yes. Then there was an awkward silence for about 3 minutes until another employee came and asked us the exact same question. We again said yes. Then they told us they couldn’t hear us and asked us to come closer to the window.

After waiting around 10 minutes for the car in front of us to get their order, it was finally our turn—only for them to hand us the next car’s order instead. I tried to explain multiple times what had happened earlier, but all I got back was “Sorry? Sorry?” over and over again.

The staff, the communication, and the system were all a complete mess. In the end, I got so frustrated I just left and went somewhere else. Absolutely ridiculous service. This was such an...

We placed a mobile order as we are staying at a hotel nearby. We drove to the restaurant and the order was ready within five minutes. I had ordered a side Caesar salad and unfortunately they had given me a bag of pulverized croutons. I watched her put it in the bag on top of the salad container but I was not near to her as I am sure I would have noticed they were crushed. The croutons did not have a chance to be squished while transporting it back to our hotel. I do not believe it would have been possible for her to not notice the croutons were pulverised had she been paying attention to what she was doing. However they were so I will have to take my salad back home two and a half hours away as I have croutons at home. Luckily we have an electric cooler in our vehicle. Clearly there was a lack of awareness with the person who packaged our order....

So what can you really say about Wendy's.. well let's just say, number 7 no pickles medium fries medium mello yello!! Lol The food is great but you know that typically only goes so far. What I mean is, you've got to have great staff without it I believe the food can only take you so far AND as a customer having the great food and enjoying a little quick conversation or a wave from that one or two staff as you're going by the drive thru window well that's how you get repeat customers and regardless where you are in the city you'd drive by another Wendy's just to get to your favorite one with the best staff! Prospect Street Fredericton has not only the cake but the icing too, if you know what I mean 😀 Also glad to see the dining room is finally open again... although we'd go thru the drive thru just to say...