A&W Canada — Restaurant in Edmonton

Good service, with courteous and friendly staff. Pricing is somewhat high compared to other fast food joints, and their menu is done up in a way that seems deliberately confusing about combo pricing since the info on such isn't a consolidated price like almost everywhere else but it's visible two screens over as add on pricing.

Additionally, it is saddening to see processed cheddar cheese on a $2.99 burger (the '56 Buddy Burger), especially with all the marketing about having wholesome ingredients and none of this none of that marketing angles.

Beyond that, burgers were quite tasty, with fluffy buns, but such a disappointment to have a lower quality cheese instead of a proper slice of cheddar on a $3 burger. Thankfully their other products like the '56 Papa do not have this shortcoming.

Also, so nice that when you dine in, you get a frosted mug that your drink is...

I was at this A&W location today and witnessed something that really upset me. A customer started talking so rudely to the staff at the front just because they couldn’t serve him his drink with ice. The employee calmly explained that it’s against their policy. The man didn’t want a frosted mug either and acted like it was the worker’s fault. Honestly, the employee handled the situation with so much patience and professionalism even though the customer was clearly being disrespectful. It’s frustrating to see people lash out at workers who are just doing their job and following company rules. The food and service were both great, but seeing someone treat a hardworking employee like that was honestly heartbreaking. I hope A&W supports their staff and doesn’t let people get away with that kind of behavior. Respect...

It was very interesting visit to the very least definitely not what a@w standards are I felt thought it was just a waste of my time I really like A & W's product however honesty is the best policy if you say your burgers are made fresh by scratch at night they damn well better be that's where honesty comes in play it doesn't matter if it's 6 in the morning for 1:30 in the morning the customer service was no picnic it's ironic a employee can't scan in a coupon I just don't understand I have been in the quick service industry 15 years and this is the epitome of what value...