Bridge Bistro — Restaurant in Fernie

If I could rate zero I would. Take out. My daughter orders a poke bowl. Opens the lid and says ah! - there is an ant 🐜 in my food. We look and sure enough there is a black ant crawling in amongst the cucumber. Put the lid back on and wife takes it back inside the restaurant. The staff take it in the back and my wife hears a loud female accented voice in the back saying "let me see that" . She come out and says "it is the black sesame seeds" . We guess the ant took a dive to the bottom of the bowl. "Nope, it was an ant and it was moving" says we. "I'll eat it later" says she. I hope she enjoys the meal, we sure didn't.

UPDATE: This review is critical of two aspects of this restaurant. First that the cleanliness and attention of the food preparation is so bad that a live insect would be served and the second is the restaurant owner performed so poorly when having the chance to address the situation. Now that the situation is in the public eye, the owner offers an apology, but in the moment, she could only belittle her customer and even hesitated to offer a replacement order.

Only positive in the whole thing is that the ant was alive and crawling around for four people to see otherwise, one might have eaten it thinking it was a black sesame seed.

But wait - there's more! According to Great Falls Tribune:. "[Ants] have a poison gland in their abdomen that contracts and releases acid. Formic acid, I'm told, is bitter. One Internet expert says the formic acid in ants makes them taste citrusy, like a lemon.".

Maybe the restaurant is really a great innovator in the art of food preparation; to go boldly where no restaurant has gone before and has fearlessly added ants to their ingredients repertoire. To be fair, I'll re-visit my review in a year to see if I'll need to eat my words because the restaurant is world famous. But if that happens, I still won't eat the...

We visited Bridge Bistro on Thursday, July 4th, and were seated inside pretty quickly. First big issue was that our son faced issues ordering alcohol because he only had one piece of ID (his driver's license). Despite showing bank accounts, offering CRA information, and even providing a photo of his passport, they refused to accept it. Believe me I fully understand the need for strict ID policies but their rigid stance and our server's robotic demeanor left a bad impression.

We come here every year and were hoping for a better experience, so we returned the next day to try our luck again. Unfortunately as soon as we walked in a red-haired woman who seemed to be the manager was glaring at us which made us feel uncomfortable. Thankfully we seriously had an outstanding server this time. Young guy in his 20's. He was exceptional, attentive, and genuinely seemed to care about our experience. Honestly, he deserves to work at a place that matches his level of service.

The food was a masssssiveee letdown. The menu has seen significant changes since last year, and not for the better. Our favorite three-layer dip, which used to be a generous portion, was now reduced to a mere dollop of sour cream, guac, and salsa in separate bowls. The portion sizes were disappointingly small. I was shocked to see a $27 burger that was worth maybe half the price at most. The quality and quantity of the food have drastically declined. It seems like the issue lies with management decisions, as the same chef is still there, but the menu changes have been awful. Chowder was really below expectations as well. Super watery.

The service was super inconsistent even though we had a great server on day 2, but the food was disappointing and the worst we've had in Fernie this year. Consider this before deciding to dine at...

I saw a lot of good reviews for this place when we went to Fernie for a trip so my family and I decided to eat here for supper. The place actually looks comfty and nice. The food is great. However, the service is terrible. The staff are rude and very unwelcoming. While we are waiting for our food, we are having a great time when suddenly a waitress (who said no greeting or even "sorry" for interrupting us) LOUDLY placed a pile of three plates in our table and turned her back to us as if nothing happened. We are all shocked because of the deafining noise she made. What is more fun is that, we are not yet finished eating and the waitress took our plates without any permission. My boyfriend was about to use the dipping sauce and he was about to dip his wings when the waitress rudely took the sauce away from him which made his hand left hanging, we are sure the waitress saw that. He felt humiliated and lost of appetite, he didnt wish to continue his meal. And what interests me is that I heard the staff making fun conversations and are actually nice to other costumers aside from us, is it that because we are people of color?

I will never refer this place to anyone or better yet just order the food and eat it out. To the owner of this place, I want you to know that we wasted our money, not because the food sucks but your staff made us not to eat and enjoy it. If you address this to your workers, tell them that we are the one who ordered the bistro burger, duck wings, and full...