Banco Bistro — Restaurant in Gatineau

The food was fair for the price, the atmosphere considering we went at 11pm was actually really nice. We went for our honeymoon and decided to come for dinner. We were sat at our table and the waitress let us know she would be right back, so for a while we sat with no drinks, at first the waitress was cleaning tables... then we noticed she was at the bar starring at the tv. The service at that point wasnt actually that bad we ordered and appetizer and it was brought to our table promptly.

How ever when our dinner arrived, I got a beautiful plate with an incredible looking MASSIVE burger. It was the El Blanco, witch is stuffed with cheese curd and other delicious ingredients. I was STARVING so I went to go and chomp right into this masterpiece! Unfortunately as soon as I bit into it all of the now liquid cheese came LAUNCHING out of this burger and all over my hand... now being cheese it didnt just drip off like hot coffee or soup! It significantly burnt my hand!

Now this was frustrating but totally my own fault... how ever when I went to the bar (because our waitress was seldomly seen) I asked for a rag with some ice, another waitress sujjested i go see the casino nurse so that i might be able to get a burn spray applied, I said sure assuming I could go down after me and my wife enjoyed our dinner.

I went and sat down again at our table and robocop in a suit comes and comes to ask.me what happend and if I need medical attention (i felt like i was being interrogated) I feel like they just assume after 10 pm that everyone is incredibly intoxicated witch we were not as we just arrived. I was forced to spend 10 minutes IN THE MIDDLE OF MY MEAL filling out paperwork because I didnt want medical attention. Why this couldnt have waited until after i ate was frustrating and also incredibly embarrassing in front of a resteraunt full of people. By the time he finally left my fiance was done her dinner and now I had a chance to eat mine.

Through out all of this the only time we saw the waiter was when she came and asked if I just wanted to "take the burger home" no remorse or even asking what happend or if theres anything she can do.

Upon getting the bill, there was no compensation what so ever for the debacle or even an acknowledgement that it even happend.

A frustrating and painful experience all around.

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We visited this Banco restaurant a bit later to avoid the dinner crowd. Were greeted by the front petite hostess and seated us at a very small little table near the entrance wall. I said no, please seat us inside, at a bigger table. Then she tried to sandwich us next to two gentlemen at a small table again. She said it is the policy. I spoke to an older waitress with displeasure and then she decided to bring us to a bigger table. If she said no, we would have left for the Hilton restaurant. The restaurant is not busy at all and lots of empty tables , why does the management required clients to sit in small little tables. They should revamped and review their policies , do away with small little tables. Nobody likes sitting at small little tables . should send all their staff for hospitality and customer services training to enhance a low star rating experiences. Open up the beautiful seating spaces near the glass windows which is always kept closed after 8pm. Their French onion soup is very good. The front entrance petite staff did not smile and looked down at her counter as we left the restaurant, could have said have a good night! Obviously, she does not care about good customer service experiences please employ more joyful happy people like those in Las Vegas! There will be lots of competition when the Hard Rock Hotel opens with 5 restaurants! This Banco will have alot...

Well I never got an opportunity to eat there as an overzealous security guard asked my two sons for ID. It seems he felt they looked under 18. My older son, 27, is in the military, 6 feet tall and has a full thick beard. My 22 year old, looks the same. Funny thing is, they both looked substantially older than the guard. Now, as I didn't get the number of this restaurant from the internet, I didn't know an ID card might be required. In fact, I didn't know this restaurant was inside the casino. I called to make a reservation and was not told about the ID card and if you're sitting for a minute listening to voicemail jibber jabber there's also no mention of the ID card requirement either. I don't frequent casinos, so I had no idea. The reason we were turned away is my 22 year old was a passenger in the car and didn't think it necessary to bring his wallet. So on Xmas day, with my older son leaving for his medic military training in a few days for a year, we had to find another place to share of meal on Xmas day, all thanks to a overzealous mall cop who looked like he wasn't old enough to shave. So in closing, I'll never go there, besides, at 35 bucks a pop, I'd recommend where we did finally end up, Tutti Frutti, with amazing food at a fraction of the price off Boulevard des...