ACE Coffee Roasters - West Ritchie — Restaurant in Greater Strathcona

I have been a monthly ace customer for about 4 years. Obviously their coffee is delish otherwise why would I stick around for so long. Unfortunately their customer service leaves something to be desired. Over the years I have had to reach out to them via email a handful of times and the experience has most often been mediocre at best. They have consistently left me with the feeling that my business is not really valued and I am am hassling them, if they reply at all. Most recently I got a notice that a new order had been shipped out but no reminder notice was emailed in advance. I rely on the notice to check my supply and adjust my shipment date if needed. I emailed them a few times to get it sorted out and they did cancel it. But I did not get one single human reply to any of my 3 emails. I was trying to figure out why the reminder wasn't sent and if I should expect that in the future to help me best plan for my coffee needs. I truly just don't understand the logic behind treating customers like this? Don't they want/need our business? I find it perplexing. I will be on the look out for a different option for my monthly coffee deliveries and I would suggest to look elsewhere if good customer service it...

I recently visited Ace Coffee Shop and Roasters, and while there were some positive aspects, my overall experience left something to be desired. The ambiance was pleasant, with a cozy interior and a variety of seating options. The staff was friendly and accommodating, making the ordering process smooth.

On the downside, the coffee selection felt somewhat limited, and I was hoping for more unique and diverse options to choose from. Additionally, the prices were a bit on the higher side for the quality and quantity of the items. While the coffee I ordered was decent, it didn't stand out as anything exceptional.

One aspect that particularly disappointed me was the lack of vegan and gluten-free options in their food offerings. In an age where dietary restrictions are common, it's essential for cafes to cater to a wider range of preferences.

In summary, Ace Coffee Shop and Roasters offers a cozy atmosphere and friendly service, but falls short in terms of coffee variety, pricing, and catering to dietary needs. It might be a decent choice for a quick coffee, but I would hope to see some improvements to make it a more outstanding...

If you have followed my reviews then you know that I still want to know why some of these coffee dispensaries do well or better than others. Other than belong well financed and managed by a team or board of directors, can a place actually rise above the rest? It's not coffee quality necessarily or timmies wouldn't have thrived. Mickie D's serves decent Lattes and I doubt the average big Mac buyers get a latte? Ace must be a chain place as it is a huge interesting former fabric store or something. Well laid out and in an ok location it seems to attract the business. The servers were efficient but mostly a transaction oriented sale of Capp. Is it the best imo, no. Close? Maybe 7/10. That is a good score. The best coffee drinks come from European style places from probably France imo. These inquiries are important as I want to open a sandwich outlet someday and want to know by analyzing this trend to see if an independent partially financed person can succeed. So in conclusion, I am ok with this place if another local place nearby is closed...