Hudsons Canada's Pub — Restaurant in Greater Strathcona

I enjoyed Navie's service earlier today. She was amazing at being pleasant and welcoming. My entire engagement with her was Customer Focus, making me feel appreciated and comfortable. She kept a cheerful attitude and worked hard to handle complaints quietly and professionally. She seems valuable to that company.

Bellini complaints involve marketing/promotion compared to the end product. The Bellini was recommended because a slushy blended drink was requested. However, it was far from the menu and description.

Navie introduced Sarah, the manager. I mentioned that the drink was excellent but not what I expected - as it failed the marketing highlight. Her immediate response, I noticed you had the drink and after three to four server visits you said nothing, without apologizing. Sarah, please check your cameras to see how often Navie touched the booth!

Instead of acknowledging and apologizing, the manager made excuses or justified the issue, making me, the consumer, feel unheard and minimizing the concern. I was advised to visit Circle K to ensure a slushy drink! I took it to mean being a person of colour, I can't afford Hudson, but Circle K. Sarah failed to understand my perspective and exacerbated the matter, resulting in this negative rating. She said I drank the drink, which her tone and nonverbals suggested I wanted a free drink. I informed her I came because I can afford it and was not looking for a free drink.

Sarah should know as a manager that ambiguous language or not listening to a customer's issue might cause more misconceptions and frustration. After contesting her and she discovering I was informed, she then apologized (Too Late) and offered to prepare the drink as per my expectations, noting that Hudson's does not make slushies like Earls. I lectured her that this should have been her initial approach. I left despite wanting another drink since Sarah was rude, condescending, and dismissive throughout the chat.

All Hudson's stakeholders, please tell Sarah that a competent leader/manager would actively listen to the customer, apologize sincerely, take ownership of the situation, find a quick and effective solution, and guarantee a remarkable experience ensuring the customer departs satisfied. I fear Sarah invested in bad word-of-mouth, which is a business's...

I've been to hudsons multiple times for drinks, but never for food. I went there last night with 2 friends and it was probably the worst experience i've ever had eating out. I understand how busy any place could get on whyte especially on a saturday night so the wait for our food wasn't a big deal, what really ruined my experience at hudsons was our server. she didn't acknowledge our table what so ever. we were seated outside where she was serving one other table that she had no problem attending to and even holding down 5-10 minute conversations with the group of guys sitting infront of us. we basically had to wave her down to get her attention. the one time she did come to the table she had taken one of our empty drinks and didnt even return with a refill, we had to wait 20 minutes for her to return to the group of guys then ask her for another glass of water. upon leaving i had to stand next to there bench while she talked to them and actually took a shot with them to ask her for the bill. we actually went inside to pay so we didnt have to wait any longer to leave. Neither of us left a tip because the service was horrible, which i would assume thats why you can choose either yes or no to leave one.. after noticing she didn't receive a tip from either of us she had the nerve to say "just to let you ladies know iIN CANADA its mandatory to leave at least 10-15% tip" ive lived in canada for 16 years and THIS IS THE MOST IGNORANT STATEMENT IVE HEARD FROM A SERVER. it was extremely rude and inappropriate. i really do hope some sort of action is taken and that the owners/managers dont accept this kind of behaviour from...

We arrived at about 2:00 on a Sunday afternoon. There were about a hand full of people in the restaurant. My husband and friend ordered a Caesar and I had the Kim Crawford Sav Blanc. The drinks arrived. My wine was served in a room temp glass and the wine was not completely chilled, thus, my wine did not taste the best it could have seeing as it's not the cheapest white wine. I was told there was something wrong with the fridge. As the Caesars had a huge slice of pickle, my friend asked for a napkin for the pickle. It never arrived and my friend went to get some from another table. We ordered a burger and a house salad with grilled chicken and vinaigrette dressing on the side. The salad arrived loaded with dressing. I called the server(s) one was shadowing the other, and said that I wanted the dressing on the side. In the meantime, I ordered another Kim and same thing, in a room temp glass with room temp wine. My salad came long after my husband was done his burger. The dressing on the side were to containers of what looked like mayonnaise. I told them I requested the vinaigrette and they told me that was the vinaigrette. I told them that I know what vinaigrette looks like and it is a runny dressing with "Vinegar". They corrected me, again. They didn't come to check on us at all. Oh, and the napkins came later with the burger. Owner, manager, if you read this, please change the dressing, please train your staff better. We tip well in restaurants if the service is good. It wasn't and the food was ok but needs a better description of the dressing. Will I come again? Depends if someone...