Mun Hing Restaurant — Restaurant in Grimsby

Called at 2:30 on New Year’s Day, was told the earliest time slot was 7:15 PM to get my order. When I got there at 7:15, I was told it would be at least another hour and that I should cancel my order. The restaurant was full of people waiting for their orders, people were coming in after me thinking they were going to get their orders, but being told the same thing. My question was if you as a business owner knew you were not going to fulfill the order at the agreed time why would you not have called your customers and given them a heads up? So now it’s almost 8 PM on New Year’s Day and you have to figure out how you’re going to feed family and friends. I feel bad for the girl behind the counter. She was left on her own to have to deal with all these customers no support whatsoever. Zero customer service from the owners they just...

Just picked up diner for two and a side order of lemon chicken . Bill came to $59. Have had better chinese in a food court for a lot less. Chicken balls were all dough. Lemon chicken was a loaf of chicken covered in chicken ball dough . I thought the lemon chicken was a loaf of bread cut. The lemon was a small container of lemon sause. Chow-mien had one sliver of carrot in it. No egg rolls came with it. The chicken fried rice had no vegetables in it with a small amount of chicken pieces. Overall meal was a waste of money. If u want to eat great Chinese food go to China dynasty in Beamsville. Dinner for two with a side order of orange chicken( actual chicken cutlets on orange sause) only $51. The only reason we came here was that Chicken Dynasty was so busy they could not take our order....

Have been going to this restaurant for years before the with the previous owners and now with the current. I unfortunately will never be back. The way New Years day was handled was horrific. Called at 2:15 PM to book dinner for 6:45 PM. When I arrived at the allotted time everyone was being told it would be an extra 30-40 minute wait which is already quite long. I went home and returned after 30 mins. I was then told it would be another 30, 40 even an hour and that they were currently working on orders for the 6:20 PM time-slot (an hour behind). The poor girl at the desk was trying her best but at that point she was talking myself and other people into cancelling their orders. Leaving many with little to no options due to the holiday for dinner. This is not how you run a business and...