Atmosphere Cafe + Etc. — Restaurant in Guelph

My partner and I decided to go to Atmosphere for a 7pm reservation February 3rd for what was supposed to be 2-3 drinks and some appetizers, as neither of us had been prior. We will not be making the mistake of coming back as the service was unbearably awful. Our server was "working" the upper section on the main floor. She took our food and beverage order at once and then brought out our drinks. We ordered a thin crust pizza which took 45 minutes to arrive and in the meantime not once did our server check in to ask if we wanted more drinks\water. Mind you it was not an overly busy chaotic night, it was just an average evening otherwise I would have a little more compassion in regards to the timing of things\ minimal check ups.Finally after 45 minutes our pizza came out, with no side plates\ napkins and 0 quality check through the entirety of our meal. Our drinks were empty, and so was the plate for at least 25 minutes before she finally came over and removed the plate and before we even had the chance to request another round of drinks, she was walking away. Other tables in the section we were sat were also looking around, drinks emptied, plates emptied, looking very unimpressed. After she had removed our plates we waited another 20 minutes in hopes she would come back up and big shocker, she never did. We had to go up to another server to request our bill and then finally after that request, 10 minutes later she walks over with the machine, puts it on the table and walks away without saying a word. The food was great, the ambience was great but the service left an extremely poor taste in our mouths, we will not be coming back. I mentioned our experience to friends\ family and several of them mentioned having a similar experience in regards to poor service...

Heard about this place from our Guelph friend and had to try. Nice little hideaway on a quiet downtown street. Not too large, but we were early lunch time on a Wednesday so didn't expect crowds. The menu looked interesting and fresh with unique twists on the university staple...pizza! I had the daily soup and pizza special while the ladies split a club sandwich (very large) with sides The club look kike it was on a whole wheat texas toast and it was packed! Thick slices of real chicken with bacon, tomato, mozzerella and....advocado. Nice touch. Came with a really fresh house salad As for me, the soup was a tomato and goat cheese puree that just lit up yor mouth with a nice clean light taste. The pizza was sliced sausage (not on the menu) and it was delicious. The crust was thin, but supportive, the toppings were generous and well proportioned with just enough cheese to hold it all together. Add in great coffee and good service for a reasonable price and you have a winning combination for lunch

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Super disappointed… we love this restaurant and have eaten here before. The food is amazing and staff are super friendly. What happened last night was totally preventable. We waited an hour for 5 pieces of bruschetta, which whatever it is what it is. But then our waiter told us he would comp our desserts because it took an hour to get an app on the table. The food came shortly after and they had entered or made the wrong meal for my mother in law. Instead of short rib they made lamb shank. Since everything is made to order we knew it would be a while before seeing her actual meal. The three of us ate while she sat there and waited 30 minutes for the proper meal to come out. Finally we ordered our four desserts which were amazing… got brought the bill and realized the waiter only comped one dessert. Being easy guests we didn’t want to make a big deal out of it but we were super disappointed to say the least. The food was so good but I’m not sure we will go back just because the service...